Conference Call Bot for Automatic Recording and Playback Scheduling
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Solution Overview
Problem
Users often miss conference calls due to scheduling conflicts and may not have access to recordings, as moderators frequently forget to record these calls.
Innovation Solution
A system that schedules conference calls, updates users' electronic calendars, records calls, and uses a bot to automatically attend and record calls, providing real-time transcripts via instant messages or emails, and schedules playback of recordings in available time slots.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If a user attends all conference calls, then the user obtains information from all meetings, but the user cannot participate in conflicting conference calls
Solution Approach 1:
The patent uses a bot to create a virtual copy of the user that can attend conference calls independently. The bot receives conference call invitations, joins calls automatically, records them, and provides transcripts to the user. This copying approach allows the user to access conference call information without physically attending, resolving the conflict between obtaining information and scheduling flexibility.
2Loss of information
If a moderator records conference calls, then the user can obtain recordings, but most moderators forget to record
Solution Approach 1:
The system implements self-service by having the bot automatically handle the recording process without requiring moderator intervention. The bot joins conference calls, records them automatically, stores the recordings, and makes them available to users. This eliminates reliance on moderator memory and ensures consistent recording availability.
3Productivity
If a user misses conference calls due to conflicts, then the user can attend other calls, but the user loses information from missed calls
Solution Approach 1:
The bot creates a virtual presence that can attend conference calls on behalf of the user. When the user has scheduling conflicts, the bot automatically joins the calls, records them, and provides transcripts. This allows the user to maintain high productivity by attending only essential calls while still accessing information from all conference calls through the bot's virtual participation.
4Ease of operation
If the system automatically records and schedules playback, then the user can access recordings at convenient times, but the system complexity increases
Solution Approach 1:
The bot performs self-service by automatically joining conference calls, recording them, storing the recordings, and scheduling playback without requiring user intervention. The system monitors the user's calendar, identifies available time slots, and automatically schedules recording playback. This automation greatly simplifies the user experience while the system manages the inherent complexity through automated bot operations.
Data Source
AI summary
There are provided a system, a method and a computer program product for managing conflicts with an attendee not able to join a conference call. The system schedules one or more conference calls and identifies a conflict between the schedules of the conference calls. The system automatically updates a corresponding user's electronic calendar based on the scheduled conference calls and schedules a bot to attend a conflicting conference call instead. The system records the conflicting conference calls that the bot attends. The system stores, in a storage device, the recorded conference calls as one or more files. The system schedules a follow up time for the attendee to listen to the recording.