Conference Call Recipient Identification via Visual Indicators

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Solution Overview

Problem

During audio or conference calls involving multiple participants, it is challenging to identify who is speaking or to whom the speaker's remarks are directed, especially when addressing multiple recipients, making it impractical to call out names.

Innovation Solution

A method and system that involves receiving an indication of the intended recipient(s) of remarks, determining their identification information, and transmitting this information to participant devices, allowing for the display of the intended recipients in a queue, enabling participants to be aware of who is being addressed.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If participant names are called out during a conference call, then recipients can be clearly identified, but this becomes impractical when there are many participants

Engineering Contradiction:
Improverecipient identification accuracyVSAvoidoperational complexity
Core Design Contradiction:
Measurement precisionVSEase of operation

Solution Approach 1:

The system introduces an intermediary mechanism (visual display interface) between the speaker and recipients. Instead of directly calling out names, the system automatically generates and displays visual indicators showing who is speaking and who the intended recipients are, mediating the identification process and eliminating the need for manual name-calling

Inventive Principle:
Principle #24Intermediary (Mediator)

Solution Approach 2:

The system enables self-service by automatically tracking speaker identity, determining intended recipients through message analysis, and generating visual displays without requiring any manual intervention from participants. The identification process serves itself through automated detection and display mechanisms

Inventive Principle:
Principle #25Self-service

2Loss of information

If visual displays of speaker and recipient information are implemented, then communication clarity is improved, but system complexity increases

Engineering Contradiction:
Improvecommunication information clarityVSAvoidsystem complexity
Core Design Contradiction:
Loss of informationVSDevice complexity

Solution Approach 1:

The system applies multi-functionality by using a single visual display interface to simultaneously convey multiple types of information: current speaker identity, intended recipient(s), and the context of communication. This universal display mechanism eliminates the need for separate systems for each type of information presentation

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

The system merges multiple information elements (speaker identification, recipient identification, message context) into a single integrated visual display. By combining these separate information streams into one unified interface, the system reduces overall complexity while maintaining comprehensive information delivery

Inventive Principle:
Principle #5Merging (Combining)

Data Source

PatentUS9742823B2System and method for identifying recipients during a communications session
Publication Date: 2017.08.22 VONAGE BUSINESS INC
  • US9742823B2 patent drawing
  • US9742823B2 patent drawing
  • US9742823B2 patent drawing

AI summary

Methods and systems for identifying intended recipients of remarks from a speaker in a communications session established among a plurality of participant devices are provided herein. In some embodiments, a method for identifying intended recipients of remarks from a speaker in a communications session established among a plurality of participant devices may include receiving an indication of a first participant to whom remarks are to be addressed; determining identification information associated with the first participant; and transmitting the identification information associated with the first participant to one or more of the plurality of participant devices.