Conference Highlight Extraction from Timestamped Speaker Segments
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Solution Overview
Problem
Existing communication systems within enterprises, such as telephony services, are often not integrated, requiring manual information transfer between different modes, and remote workers face limitations in accessing these services.
Innovation Solution
A unified communications as a service (UCaaS) platform integrates various communication services, utilizing a machine learning model to automatically generate a highlighted transcript summary of conferences, which can be edited by users, and use timestamps to create concise video summaries.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional separate communication services are used, then service providers can maintain simple individual service implementations, but users experience disconnected services requiring manual information transfer
Solution Approach 1:
The patent merges multiple separate communication services (telephony, messaging, conferencing) into a unified communications platform. The system integrates these previously disconnected services so that information can flow automatically between them, eliminating the need for manual information transfer while providing a cohesive user experience across different communication modes.
Solution Approach 2:
The unified communications platform is designed to perform multiple communication functions through a single integrated system. It simultaneously supports telephony, messaging, conferencing, and information sharing capabilities, allowing the system to adapt to various communication needs while maintaining service connectivity across different modes.
2Adaptability or versatility
If on-premises telephony solutions are implemented, then service providers can maintain control over communication infrastructure, but remote workers and mobile users cannot access these services
Solution Approach 1:
The patent introduces a network-based intermediary layer (cloud platform) that mediates between the on-premises communication infrastructure and remote/mobile users. This intermediary enables remote workers to access enterprise communication services through network connections while maintaining integration with the core telephony system, effectively bridging the gap between fixed and mobile communication environments.
3Loss of information
If complete conference recordings are provided to users, then users can access all conference information, but users spend excessive time reviewing long recordings to find important information
Solution Approach 1:
The system automatically extracts and identifies key information segments from complete conference recordings using transcription and analysis technologies. It pulls out important discussion points, action items, and significant statements, presenting them in a summarized format that maintains information completeness while reducing the time users need to spend reviewing entire lengthy recordings.
Solution Approach 2:
The patent segments conference recordings into meaningful informational units through automatic transcription and analysis. By dividing the continuous recording into discrete, labeled segments (such as action items, key decisions, and important discussions), the system allows users to quickly navigate to and review only the relevant portions rather than watching or listening to the entire recording.
4Productivity
If manual information transfer between services is required, then service providers can maintain simple individual service implementations, but user effort and time increase significantly
Solution Approach 1:
The unified communications platform implements automatic information routing and sharing between integrated services without requiring manual user intervention. The system self-manages the transfer of information across different communication modes (e.g., automatically sharing conference details with messaging services, syncing contact information), thereby eliminating manual information transfer tasks and reducing user effort while improving productivity.
Data Source
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AI summary
A transcript of a conference is processed to extract a conference summary. The transcript includes strings that are associated with respective timestamps and respective speaker identifiers. Speaker segments - sequences of consecutive strings attributed to the same speaker - are identified in the transcript. A speaker segment is selected based on its duration in time and one or more strings are selected from with the selected speaker segment for inclusion in the conference summary. A short video conference summary or a short audio conference summary is then generated using timestamps from the transcript associated with strings (e.g., sentences) that have been selected for inclusion in the conference summary. The short video or audio summary may be presented to users to enable efficient storage and transmission of information from the conference within a unified communications system.