Unified Communications Conference Highlight Extraction
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Solution Overview
Problem
Current communication systems, such as those used in enterprises, often require manual data transfer between different communication modes like telephone, email, and internal messaging, and on-premises telephony services can be inaccessible for remote or mobile workers, leading to inefficiencies.
Innovation Solution
Implementing a unified communications as a service (UCaaS) platform that integrates various communication services over a network, enabling automated recording and summarization of conference highlights using machine learning models to generate concise summaries from transcripts and video recordings.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual data transfer between communication services is used, then information can be passed between services, but user effort and time consumption increase significantly
Solution Approach 1:
The system automatically performs information transfer between communication services without requiring user intervention. The processor detects messages across multiple services, extracts relevant information, and disseminates it automatically, allowing the system to serve itself rather than requiring manual user action.
Solution Approach 2:
The patent introduces an intermediary system that acts as a bridge between different communication services. This intermediary processor monitors multiple services, extracts key information, and redistributes it automatically, eliminating the need for users to manually transfer data between services.
2Reliability
If on-premises telephony services are used, then communication quality can be maintained, but remote and mobile workers cannot access them
Solution Approach 1:
The system is designed to work across multiple communication services and platforms simultaneously. The processor can detect and analyze messages from various services (email, instant messaging, telephony) and disseminate information universally across all connected services, making the system adaptable to different user locations and devices.
Solution Approach 2:
The patent transitions the system from a location-bound on-premises model to a network-based multi-dimensional architecture. By implementing the solution over network infrastructure, the system gains accessibility across multiple dimensions including remote locations, mobile devices, and various communication platforms simultaneously.
3Loss of information
If complete conference recordings are provided, then all information is available, but users cannot quickly identify key points
Solution Approach 1:
The system extracts key information from complete conference recordings by analyzing messages and detecting important content. The processor identifies salient points and extracts them for prioritized display, separating essential information from the full recording while maintaining access to the complete data set.
Solution Approach 2:
The patent segments the complete conference recording into prioritized portions based on importance. The system divides the full message stream into ranked segments, displaying the most important information first while maintaining the ability to access complete recordings when needed.
4Ease of manufacture
If multiple communication services are kept separate, then each service can be optimized independently, but information integration requires manual effort
Solution Approach 1:
The system merges the functionality of multiple communication services at the information processing level while maintaining service independence. The processor integrates message detection and information extraction across services, combining their capabilities without requiring users to manually integrate them.
Data Source
AI summary
A transcript of a conference (e.g., a video conference, an audio conference, or a telephone call with two or more participants) is processed to extract a conference summary. A graphical user interface is presented that enables a user to edit highlighting to select portions of a conference recording for inclusion in the conference summary. The user can edit highlighting on strings of a transcript and/or on a playback slide bar and the highlighting edits are propagated to both of these interfaces. Video clips selected for inclusion in a summary based on timestamps of strings in a transcript may be extended forward in time to incorporate a nearest I-frame of video. The short video or audio summary may be presented to users along with a text summary of the conference to enable efficient storage and transmission of information from the conference within a unified communications system.