Conference Management System for Cross-Platform Interoperability
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Solution Overview
Problem
Current conference call systems operate independently with low compatibility due to differences in Session Initiation Protocol (SIP) standards, resulting in disparate user experiences and management challenges when communicating across different platforms.
Innovation Solution
A conference management system that connects and manages multiple conference call systems by providing a unified suite of services, using APIs to integrate different Unified Communications (UC) platforms, and employing components like cascade core, high availability, monitoring, and i-Conference components to ensure seamless communication and compatibility.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If conference call systems operate as independent stand-alone systems with their own native environments, then each system maintains operational independence and autonomy, but compatibility and interoperability between different systems deteriorates
Solution Approach 1:
The patent introduces a conference management system as an intermediary layer that sits between multiple independent conference call systems. This mediator system provides unified management and monitoring capabilities while allowing each underlying conference system to operate independently with its own native environment, thus resolving the contradiction between operational independence and compatibility.
Solution Approach 2:
The conference management system provides universal management functions that work across multiple different conference call systems. It offers a single unified interface for managing conferences involving participants from different systems, enabling one suite of services to serve multiple platforms without requiring each platform to modify its native operations.
2Ease of manufacture
If each conference call system uses its own native management and monitoring tools, then each system maintains optimized native functionality, but user experience consistency and ease of operation across platforms deteriorates
Solution Approach 1:
The conference management system acts as an intermediary layer that translates and standardizes management operations across different native systems. It provides a unified user interface and consistent experience while allowing each underlying system to maintain its native functionality and optimizations through the mediation of the management layer.
3Adaptability or versatility
If multiple conference call systems operate independently with different SIP standards, then system flexibility and adaptability are maintained, but interoperability and communication reliability deteriorates
Solution Approach 1:
The conference management system serves as an intermediary that handles the complexity of interoperability between systems with different SIP standards. It maintains the flexibility of each system's native protocols while providing standardized communication and monitoring across all platforms, thus improving interoperability without sacrificing system flexibility.
Data Source
AI summary
A system, method, and computer program product are provided for managing conference calls between a plurality of conference call systems. In operation, a conference management system monitors a plurality of call conference systems to determine whether at least one first conference system is attempting to connect to at least one second conference system. The conference management system connects the at least one first conference system with the at least one second conference system such that communication between the at least one first conference system and the at least one second conference system is managed by the conference management system. Additionally, the conference management system provides one suite of services to users of the at least one first conference system and the at least one second conference system.