Conference Manager Automates User Identification and Access
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Solution Overview
Problem
Users often struggle to remember conference host or participant codes, leading to time-consuming lookups and potential access issues, especially when outside the office without access to email or calendaring systems.
Innovation Solution
A conference manager identifies users through methods like caller ID, ANI, voice print, or digital certificates, providing a list of scheduled conferences on their device, allowing easy selection and connection to conferences with progress messaging.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users manually look up conference codes in email or calendaring systems, then they can access conference information, but it takes additional time and requires access to office systems
Solution Approach 1:
The system performs preliminary action by automatically retrieving and displaying the list of conferences and their codes before the user needs to join. The conference manager proactively obtains conference information from the calendaring system and presents it to the user, eliminating the need for manual lookup during the actual conference access moment.
Solution Approach 2:
The system implements self-service by automatically identifying the user through caller ID or other authentication methods and autonomously retrieving their scheduled conferences without requiring manual intervention. The conference manager independently queries the calendaring system and presents relevant conference information, allowing the user to simply select from pre-retrieved options.
2Reliability
If users check email or calendaring systems for conference codes, then they can find accurate conference information, but they must be physically present at their office or have access to the system
Solution Approach 1:
The system achieves universality by providing conference information access through multiple channels and locations. Instead of being limited to office-based email or calendaring systems, the conference manager can deliver conference lists and codes through various means (display screens, audio announcements, mobile devices) allowing users to access accurate conference information from any location while maintaining system reliability.
3Ease of operation
If the system provides detailed conference information automatically, then user access is simplified, but more information must be managed and processed
Solution Approach 1:
The system extracts only the essential conference information needed for joining (conference codes, times, locations) from the comprehensive calendaring system data. The conference manager selectively retrieves and presents only the necessary details rather than all available information, simplifying the user interface while managing data processing complexity by focusing on relevant parameters only.
Data Source
AI summary
A conference manager detects that a communication has been initiated between a communication device and conferencing system. A user of the conferencing system is identified. For example, the user can be identified by using the caller ID of the person who initiated the communication. In response to identifying the user of the conferencing system, the conference manager gets a list of conferences in which the user is scheduled to participate. The list can include one or more conferences. The list of conferences is sent to an application running on the communication device and displayed to the user. Once a conference from the list is selected by the user, the communication manager receives information that identifies the selected conference and the user is connected to the selected conference. As the user is connected to the conference, different progress messages can be sent and displayed to the user.