Conference System for Automated Service Partner Selection
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Selecting the optimal service partner to handle service requests from multiple third-party service providers is a tedious process for businesses, as it requires balancing cost and performance considerations, and existing methods lack efficiency in gathering real-time bid information and evaluating service partner characteristics.
Innovation Solution
A method and apparatus that utilize a conference system to automatically select service partners by inviting them to join a conference session, where real-time bid information is received and evaluated based on a combination of bid details and service partner ratings, including feedback from previous service tickets, to determine the optimal partner for handling a service ticket.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual evaluation of service partners is used, then cost and performance can be considered, but the selection process becomes tedious and time-consuming
Solution Approach 1:
The system automatically evaluates and selects service partners by having them bid during conference sessions. The partner selection system automatically processes bids, compares them against criteria, and makes selections without manual intervention, allowing service partners to present their capabilities autonomously while the system handles the evaluation workload.
Solution Approach 2:
The patent replaces manual mechanical evaluation processes with automated electronic systems. Conference sessions capture bid information electronically, the system automatically processes and compares bids against predefined criteria, and makes selections through automated algorithms rather than manual review processes.
2Productivity
If real-time bid information gathering is implemented, then service partner evaluation improves, but system complexity increases
Solution Approach 1:
The patent leverages existing conference session infrastructure to serve multiple functions: communicating service ticket details to partners, capturing bid information, enabling real-time evaluation, and notifying selections. This multi-functional approach increases productivity without proportionally increasing system complexity by reusing established technological platforms.
3Reliability
If multiple service partners are evaluated simultaneously, then selection quality improves, but evaluation time increases
Solution Approach 1:
The system enables continuous evaluation of multiple service partners simultaneously through concurrent conference sessions. Multiple partners can bid on the same service ticket at the same time, and the system continuously processes and compares bids in real-time, maintaining constant evaluation action rather than sequential review, thereby improving quality without increasing total evaluation time.
Data Source
AI summary
The technology disclosed herein enables automatic selection of a service partner to handle a service ticket over a conference session facilitated by a conference system. In an embodiment, a method provides, in a partner selection system, selecting service partners from a plurality of potential service partners based on a first service ticket and partner information about the service partners. The method further provides transferring an invite to the service partners to join a conference session with the partner selection system, wherein the invite describes the first service ticket and, after establishing the conference session with a first endpoint of a first service partner of the service partners, receiving first bid information in real-time over the conference session from the first endpoint. Also, the method provides selecting the first service partner based on the first bid information and transferring a selection notification to the first service partner over the conference session.