Configurable Framework for Multi-Channel Electronic Request Processing

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Solution Overview

Problem

Manual processing of incoming electronic requests across multiple channels is prone to errors, leading to inefficiencies and audit issues, as each application requires dedicated personnel and resources, making it labor-intensive and difficult to track discrepancies.

Innovation Solution

A configurable framework that integrates with any application to process multi-channel electronic requests, utilizing configurable parameters such as optical character recognition flags and confidence thresholds, automates the processing of electronic resources, and routes them for manual review when necessary, allowing for efficient tracking and updating of electronic requests across multiple systems.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If manual processing of electronic requests is used, then flexibility in handling different applications is maintained, but error rate increases and processing efficiency decreases

Engineering Contradiction:

Improveprocessing accuracyVSAvoidprocessing efficiency

Core Design Contradiction:

ReliabilityVSProductivity

Solution Approach 1:

The system enables electronic requests to be processed automatically through configurable frameworks that self-adapt to different applications. The framework automatically indexes, routes, and processes requests based on configurable parameters, eliminating the need for manual human intervention while maintaining high accuracy through automated validation and error handling mechanisms.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The system uses configurable parameters to adapt the processing framework to different applications and request types. By changing parameters such as routing rules, processing logic, and validation criteria, the system maintains reliability across diverse applications while achieving automated high-speed processing that improves overall productivity.

Inventive Principle:

Principle #35Parameter changes

2Reliability

If separate systems are created for each application, then processing specificity is improved, but system complexity increases

Engineering Contradiction:

Improveprocessing specificityVSAvoidsystem architecture complexity

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The patent implements a universal configurable framework that can handle multiple applications through a single system. The framework uses configurable parameters and templates to adapt to different application requirements, providing processing specificity for each application type without requiring separate dedicated systems. This multi-functional approach reduces overall system complexity while maintaining reliability.

Inventive Principle:

Principle #6Universality (Multi-functionality)

Solution Approach 2:

The system segments processing logic into configurable modules and parameters that can be independently configured for different applications. This modular segmentation allows the single framework to provide application-specific processing through configurable components rather than requiring entirely separate systems, thereby reducing complexity while maintaining specificity.

Inventive Principle:

Principle #1Segmentation

3Adaptability or versatility

If manual processing is used, then adaptability to different request types is maintained, but labor requirements increase

Engineering Contradiction:

Improverequest handling flexibilityVSAvoidlabor efficiency

Core Design Contradiction:

Adaptability or versatilityVSProductivity

Solution Approach 1:

The system implements dynamic configurability where processing parameters, routing rules, and validation criteria can be adjusted based on different request types without requiring manual reconfiguration. The framework dynamically adapts to various electronic request types through configurable parameters, maintaining high flexibility while achieving automated processing that dramatically improves labor efficiency.

Inventive Principle:

Principle #15Dynamics

4Productivity

If automated processing is implemented, then processing speed increases, but configurability for different applications decreases

Engineering Contradiction:

Improveprocessing speedVSAvoidapplication-specific configuration

Core Design Contradiction:

ProductivityVSAdaptability or versatility

Solution Approach 1:

The system maintains high processing speed through automated operations while preserving application-specific configurability through configurable parameters. The framework allows rapid automated processing for each request type by utilizing pre-configured parameters and rules that can be adjusted for different applications, thereby achieving both high productivity and adaptability simultaneously.

Inventive Principle:

Principle #35Parameter changes

Data Source

PatentUS11455158B2Configurable framework for processing multi-channel electronic network requests

Publication Date: 2022.09.27 BANK OF AMERICA CORP

AI summary

Embodiments of the present invention provide a system for processing multi-channel electronic requests. The system is typically configured for generating a configurable framework, creating a package of the configurable framework, allowing a resource entity system of an entity to download the configurable framework, identifying initiation of download of the configurable framework, causing the user interface to input one or more configurable parameters associated with an application present in the resource entity system, receiving the one or more configurable parameters, and integrating the configurable framework with the application, wherein the configurable framework processes one or more multi-channel electronic requests associated with the application based on the one or more configurable parameters.