Configurable Mobile App for Event Management
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Solution Overview
Problem
Conventional event management and monitoring approaches lack flexibility and effectiveness in managing service events and incidents across decentralized locations, particularly in cloud computing environments, where failures can impact multiple customers using shared server instances.
Innovation Solution
A mobile application with a configurable interface that allows designers to select and customize features for different users or groups based on their experience, classification, or organizational policies, enabling tailored event management and service monitoring without requiring software code modifications, optimized for use on mobile devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If conventional event management approaches are used, then system structure is simple, but flexibility and effectiveness in managing service events across decentralized locations deteriorates
Solution Approach 1:
The system divides the event management functionality into separate, configurable modules that can be independently selected and customized. Each module handles specific aspects of event management, allowing the system to be tailored to different organizational needs without requiring complete system redesign.
Solution Approach 2:
The application interface is designed to be dynamically configurable, allowing users to modify event management parameters, alert thresholds, and service monitoring settings in real-time without requiring system reconfiguration or code changes. This dynamic adaptability enables the system to respond flexibly to changing operational requirements.
2Productivity
If customized event management features are implemented, then service responsiveness improves, but application configuration complexity increases
Solution Approach 1:
The system provides pre-configured event management templates and default settings that can be deployed immediately. These preliminary configurations include common event types, alert rules, and monitoring parameters that can be activated without extensive customization, enabling rapid service responsiveness while minimizing configuration complexity.
Solution Approach 2:
The application allows users to modify specific parameters such as alert thresholds, notification frequencies, and event priorities through simple interface controls. By enabling direct parameter adjustment without requiring structural configuration changes, the system maintains high service responsiveness while keeping the configuration process straightforward.
3Reliability
If multi-instance cloud architecture is used, then service availability improves, but data isolation requirements increase system complexity
Solution Approach 1:
The system creates isolated data copies for each customer instance in the multi-instance cloud architecture. Each customer's event data, alert configurations, and service monitoring information are maintained as separate copies, ensuring data isolation while enabling parallel service delivery across multiple instances. This copying approach maintains service availability without requiring complex shared-resource management.
Data Source
AI summary
The present disclosure relates to a mobile application and interface for event management. The mobile application may have various, configurable features, such as different information that may be displayed, different actions that may be performed, and so forth, such that a given organization or user can be provided with configured or customized levels of function. A designer of the mobile application may configure or select certain features to be available to different users or classes of users, such as to remove a feature that is not relevant to a specific user or group of users.