Confirmation Support Device for eKYC Visual Verification
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Solution Overview
Problem
In electronic Know Your Customer (eKYC) processes, human confirmation of identification documents is time-consuming and prone to errors, necessitating a solution to support visual confirmation efficiently.
Innovation Solution
A confirmation support device and method that acquires the time required for visual confirmation, determines the risk level of confirmation errors based on this time, and alerts a second confirming person to ensure accurate verification.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If human confirmation is used in eKYC processes, then visual verification can be performed, but confirmation time increases and human error occurs
Solution Approach 1:
The system performs preliminary actions by automatically acquiring the confirmation time taken by the first confirming person and using this data to determine risk levels before the second confirmation occurs. This preliminary risk assessment enables targeted alerting to the second confirming person, optimizing the verification process without requiring complete manual review of all confirmation items.
Solution Approach 2:
The system implements feedback by using the confirmation time data from the first confirming person to determine risk levels, which then feed back into the alerting mechanism for the second confirming person. This feedback loop allows the system to adapt the second confirmation process based on the performance metrics of the first confirming person, improving overall verification reliability.
2Reliability
If multiple confirming persons are used, then confirmation reliability improves, but process complexity increases
Solution Approach 1:
The system applies local quality by providing targeted alerting to the second confirming person based on the specific risk level determined from the first confirming person's performance. Rather than treating all confirmation items uniformly, the system identifies and highlights specific items that require attention, allowing the second confirming person to focus on high-risk areas while maintaining overall process simplicity.
Solution Approach 2:
The system introduces an intermediary mechanism (the risk level determination and alerting system) between the first and second confirming persons. This intermediary uses confirmation time data to mediate the second confirmation process, enabling the second confirming person to make informed decisions about which items require their attention without increasing overall process complexity.
3Reliability
If confirmation time is monitored and used for risk assessment, then error reduction is achieved, but system complexity increases
Solution Approach 1:
The system implements self-service by having the confirmation process itself generate the data needed for risk assessment. The confirmation time taken by the first confirming person is automatically captured and used to determine risk levels, eliminating the need for separate complex monitoring systems. The process serves its own monitoring and assessment needs through the inherent timing data already collected during normal operation.
Data Source
AI summary
Provided is a confirmation support device, a confirmation support method, and a program that can support the work to visually check an image of an identification document to confirm a predetermined confirmation item. A confirmation support device (1) includes: a confirmation time acquisition unit (2) for acquiring a confirmation time, which is the time required for a first confirming person to visually check an image of an identification document to confirm a predetermined confirmation item; a risk level determination unit (3) for determining the risk level regarding the occurrence of a confirmation error by the first confirming person based on the confirmation time; and an alerting unit (4) for alerting a second confirming person based on the risk level when the second confirming person visually checks the image of the identification document to confirm the predetermined confirmation item.