Connected Work Equipment Interface for Data-Driven Service Tasking
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Solution Overview
Problem
Operators and service technicians face inefficiencies in tracking, tasking, monitoring, and servicing work equipment such as lifts and telehandlers due to inadequate information systems and methods.
Innovation Solution
An electronic commerce system is implemented, connecting work machines to a controller and user devices via a wireless network, generating a graphical user interface to provide operation data-driven recommendations, facilitate user interactions, and initiate transactions, enhancing connectivity and commercial services like advertising and point-of-sale functions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If traditional information systems are used for tracking and monitoring work equipment, then system simplicity is maintained, but information efficiency and timeliness deteriorate
Solution Approach 1:
The patent combines multiple functions (tracking, monitoring, tasking, servicing, and electronic commerce) into an integrated system that connects work equipment, controllers, and user devices through a unified network infrastructure, eliminating information silos and improving overall information efficiency
Solution Approach 2:
The system provides multi-functional capabilities including operational tracking, predictive maintenance, commercial transactions, and user communication through a single integrated platform, allowing one system to serve multiple purposes rather than requiring separate specialized systems
2Reliability
If comprehensive monitoring and tracking of work equipment is implemented, then operational visibility is improved, but system cost increases
Solution Approach 1:
The system enables work equipment to automatically report its own status, location, and operational data through onboard sensors and controllers, eliminating the need for manual monitoring and reducing the cost of comprehensive tracking while improving operational visibility
Solution Approach 2:
The system implements continuous feedback loops where operational data is collected from work equipment, analyzed by controllers, and used to generate actionable insights for users, enabling proactive maintenance and optimization that reduces overall system costs while improving reliability
3Adaptability or versatility
If electronic commerce functions are added to the connectivity system, then commercial service capability is improved, but device complexity increases
Solution Approach 1:
The connectivity system is designed to handle both operational data transmission and electronic commerce transactions through the same network infrastructure and communication protocols, allowing the system to adapt to multiple functions without requiring entirely separate systems
Solution Approach 2:
The controller acts as an intermediary that manages both equipment monitoring functions and electronic commerce operations, coordinating between work equipment, user devices, and commercial transactions to simplify the overall system architecture while expanding capability
Data Source
AI summary
An electronic commerce system includes a work machine and a controller communicably coupled to the work machine and the user device. The controller is configured to generate a graphical user interface on a display, the graphical user interface comprising information related to the work machine and collect operation data from at least one of the work machine or the user device. The controller is further configured to generate a recommendation based on the operation data, provide the recommendation to a user via the graphical user interface, receive a user input interacting with the recommendation, and initiate a transaction implementing the recommendation.