Connected Guest Platform Integrating Online Reservations with Offline Attraction Management
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Solution Overview
Problem
Current systems lack an integrated solution for managing user experiences across both online and offline interactions, particularly in location-based entertainment attractions and retail shopping, failing to seamlessly connect reservations, gift requests, and visit experiences.
Innovation Solution
A connected guest system that includes a server connected to remote computing systems, allowing data exchange for user reservations, gift requests, and visit experiences, assigning identification for tracking and transmitting relevant information across platforms.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If separate systems are used for online reservations and offline attraction management, then system simplicity is maintained, but integration between online and offline experiences is lost
Solution Approach 1:
The patent merges online reservation systems with offline attraction management systems into a single integrated platform. The server receives reservation data from remote computing systems, processes gift requests, and manages attraction operations through a unified architecture that connects digital and physical experiences.
Solution Approach 2:
The integrated system performs multiple functions including reservation management, gift request processing, attraction scheduling, and experience tracking through a single platform. The server handles diverse operations from online booking to offline visit coordination, eliminating the need for separate specialized systems.
2Productivity
If manual tracking of user experiences is used, then data accuracy is maintained, but time consumption increases
Solution Approach 1:
The system automatically tracks user experiences through electronic device check-ins at attractions. When users check in using their devices, the server automatically receives location data, updates reservation status, processes gift requests, and generates experience reports without requiring manual data entry or intervention.
Solution Approach 2:
The system implements automatic feedback loops where user check-in data triggers automated responses including gift card transmission, experience data association, and report generation. This closed-loop system continuously monitors and updates user experiences in real-time based on automated data collection from electronic devices.
3Adaptability or versatility
If detailed user experience data is collected, then personalization capability is improved, but data management complexity increases
Solution Approach 1:
The system segments user experience data into distinct categories including reservation information, gift requests, check-in data, and experience reports. Each data type is processed and stored separately, allowing for targeted analysis and personalization without managing all data uniformly, thereby reducing overall management complexity.
4Ease of operation
If gift requests for other recipients are processed, then customer service capability is improved, but transaction complexity increases
Solution Approach 1:
The server acts as an intermediary that automatically manages gift request transactions between the user and the gift recipient. The system receives gift requests, processes them through automated workflows, transmits gift cards to recipients, and handles all associated data associations without requiring direct user-to-recipient coordination, thereby simplifying the user experience despite underlying transaction complexity.
Data Source
AI summary
A connected guest platform receives information identifying a user's planned visit to an entertainment attraction that is located at a physical location, the user's biographical information, and the user's shopping preferences. Features of the attraction are customized based on the user's information. Goods created at the attraction can be stored with the connected guest platform. Third-parties may purchase items from the user's wish list for pickup at a physical merchant located adjacent to the attraction. The user's experience at the attraction and shopping history are stored to inform future interactions with the connected guest platform.