Connection Manager Automates Telephony Links by Availability
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Solution Overview
Problem
In communication systems, parties often waste time and effort due to inefficiencies in contacting each other, as they either wait for responses that may not come or fear being unavailable, leading to missed opportunities for connection.
Innovation Solution
A system that combines availability status and contact information to automatically establish connections when all parties become available, using a connection manager to store and execute connection requests when the contacted party becomes available, and ensuring the contacting party is also available before proceeding.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the first party waits for the other party to respond or tries again later, then the connection may be established, but time and effort are wasted
Solution Approach 1:
The system performs preliminary actions by storing connection requests and monitoring availability status before attempting connection. When a party becomes available, the system automatically initiates the connection without requiring waiting or repeated attempts, thus resolving the contradiction between reliable connection establishment and time loss.
2Reliability
If the first party leaves a message, then the other party can respond later, but the first party must wait and may forgo contacting others
Solution Approach 1:
The system provides self-service functionality by automatically monitoring availability status and initiating connections when both parties are available. This eliminates the need for manual waiting or repeated contact attempts, allowing parties to maintain high productivity while ensuring reliable message delivery and connection establishment.
3Reliability
If the other party waits for the scheduled contact, then the connection can be made, but the other party ignores other contacts
Solution Approach 1:
The system dynamically adjusts connection timing based on real-time availability status of both parties. Instead of rigid scheduling that causes parties to ignore other contacts, the system flexibly initiates connections only when both parties are available, ensuring reliable connection establishment while maintaining contact efficiency and preventing loss of other contact opportunities.
Data Source
AI summary
A system and method for automated connection triggered by availability status. The present invention includes a method of determining whether a connection request is pending to connect to a previously unavailable party and automatically making the connection now that the party is available. An alternate method includes generating a request to automatically connect to a party when the party becomes available. Application of embodiments of the present invention includes a telephony and/or an internet system.