Consolidating Social Interaction Data Across OTT Platforms

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Solution Overview

Problem

Conventional logging functionality is inadequate for monitoring and recording social interactions across over-the-top (OTT) service platforms, such as Twitter and Facebook, which are not integrated with traditional telecommunications networks, limiting the ability to manage and consolidate social interaction histories.

Innovation Solution

A method and system for managing social interaction information by receiving and consolidating data from multiple sources, including OTT service platforms and telecommunications networks, to generate a unified social graph that provides a comprehensive view of a user's social network, allowing filtering and interactive visualization of interactions across various services.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If conventional logging functionality is used, then traditional call/message logging is maintained, but social interactions across OTT service platforms cannot be monitored or consolidated

Engineering Contradiction:

Improvecapability to monitor social interactionsVSAvoidsocial interaction data

Core Design Contradiction:

Adaptability or versatilityVSLoss of information

Solution Approach 1:

The system extends logging functionality to serve multiple purposes: traditional call logging and OTT service monitoring. The consolidated social interaction history aggregates data from both conventional telecommunications and OTT platforms, creating a universal logging system that handles diverse communication types through a single interface.

Inventive Principle:

Principle #6Universality (Multi-functionality)

Solution Approach 2:

The system acts as an intermediary between OTT service platforms and the user's logging functionality. It receives social interaction information from OTT platforms, processes and consolidates it with traditional call logs, and presents a unified view to the user, thereby mediating between incompatible systems.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Adaptability or versatility

If OTT service platforms are used, then user flexibility and service options increase, but interoperability between different OTT platforms is limited

Engineering Contradiction:

Improveservice platform optionsVSAvoidinteroperability between platforms

Core Design Contradiction:

Adaptability or versatilityVSEase of operation

Solution Approach 1:

The system merges social interaction data from multiple OTT service platforms into a single consolidated history. By combining information from different platforms (e.g., Facebook, Twitter, LinkedIn) with traditional call logs, it creates a unified view that enables seamless interoperability and cross-platform interaction management.

Inventive Principle:

Principle #5Merging (Combining)

Solution Approach 2:

The consolidated social interaction history provides a universal interface that works across all OTT platforms and traditional telecommunications. Users can manage interactions from any platform through a single system, eliminating the need to separately manage each platform's logging functionality.

Inventive Principle:

Principle #6Universality (Multi-functionality)

3Reliability

If telecommunications providers maintain traditional revenue models, then service utilization charging is maintained, but compatibility with OTT service platforms is reduced

Engineering Contradiction:

Improverevenue model stabilityVSAvoidplatform compatibility

Core Design Contradiction:

ReliabilityVSAdaptability or versatility

Solution Approach 1:

The system provides a universal framework that can accommodate both traditional telecommunications revenue models and OTT service platforms. By consolidating interaction data from all sources, it enables providers to maintain existing charging structures while simultaneously supporting diverse OTT services through a common interface.

Inventive Principle:

Principle #6Universality (Multi-functionality)

Solution Approach 2:

The consolidated social interaction history acts as an intermediary layer between traditional telecommunications infrastructure and OTT service platforms. This mediation allows providers to maintain their revenue models while enabling OTT compatibility, as the system can track and manage interactions from any platform uniformly.

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentUS10592865B2Methods, systems, and computer readable media for managing social interaction histories

Publication Date: 2020.03.17 RIBBON COMMUNICATIONS OPERATING CO INC

AI summary

According to one aspect, the subject matter described herein includes a method for managing social interaction information. The method includes receiving first social interaction information associated with a user of a first over the top (OTT) service platform. The method also includes receiving second social interaction information associated with the user, the second social interaction information from a communications service platform distinct from the first OTT service platform. The method further includes generating, using the first social interaction information and the second social interaction information, consolidated social interaction information and providing the consolidated social interaction information to the user.