Contact Attempt Service System for Reducing Communication Resource Waste
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Solution Overview
Problem
Users face inefficiencies and resource waste when trying to contact others through multiple channels, as missed communication attempts are not always correlated to the intended issue, leading to unnecessary follow-ups and resource utilization.
Innovation Solution
A method and system that detect contact attempts across different communication methods and automatically remove indicators if contact is established within a predefined time interval or upon user instruction, ensuring that only relevant communication attempts are maintained.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If contact attempt indicators are maintained across multiple communication channels, then users can track all communication attempts, but resource usage increases and user efficiency decreases due to redundant messages
Solution Approach 1:
The system automatically removes contact attempt indicators from the first communication channel after detecting successful contact through a second channel. This discards redundant information (the indicator) while preserving essential contact tracking, thereby reducing system resource usage without losing critical communication state information.
Solution Approach 2:
The system extracts and removes specific contact attempt indicators that have become redundant after successful contact establishment. By selectively removing only the unnecessary indicators while maintaining the core contact tracking functionality, the system reduces resource consumption without compromising information integrity.
2Loss of information
If contact attempt indicators are maintained across multiple communication channels, then users can track all communication attempts, but user efficiency decreases due to unnecessary follow-ups
Solution Approach 1:
The system automatically removes contact attempt indicators after successful contact is detected, discarding redundant information that would otherwise lead to unnecessary follow-ups. This maintains essential contact tracking while eliminating productivity-draining redundant messages.
Solution Approach 2:
The system autonomously manages contact attempt indicators by automatically detecting successful contact and removing corresponding indicators without user intervention. This self-service approach eliminates unnecessary follow-ups and improves user efficiency while maintaining accurate contact tracking.
3Loss of energy
If contact attempt indicators are automatically removed after detected contact, then resource usage is reduced and user efficiency increases, but system complexity increases
Solution Approach 1:
The system merges the contact detection functionality with the indicator management functionality into an integrated process. By combining these functions, the system reduces overall complexity while achieving automatic indicator removal that conserves resources and improves efficiency.
Solution Approach 2:
The communication system is designed to handle multiple communication channels and automatically perform contact detection and indicator removal across different channel types. This multi-functionality is achieved through a unified approach that manages diverse communication methods without proportionally increasing system complexity.
4Reliability
If multiple communication channels are monitored for contact attempts, then comprehensive contact tracking is achieved, but system complexity and resource usage increase
Solution Approach 1:
The system introduces an intermediary mechanism that coordinates across multiple communication channels. This intermediary manages contact detection and indicator removal uniformly across different channel types, achieving comprehensive contact tracking while preventing proportional increases in system complexity.
Data Source
AI summary
A method for providing a contact attempt service includes detecting an attempt of a first user to contact a second user through a first communication method and detecting contact between the first user and the second user through a second communication method. The method also includes removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.