Communication Contact Group Creation and Sharing

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Solution Overview

Problem

Existing user communication systems lack the ability to automatically create and share contact information groups among participants in a communication session, requiring users to manually organize and share contact information, which can be time-consuming and inefficient.

Innovation Solution

A method and apparatus that allow participants in a communication session to create a contact group, select participants based on criteria, and share this group with other users, including the option to update and expire the group, using a contact information storage system to synchronize and distribute the contact information across users.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If contact information is manually organized and shared by users, then contact groups can be created and shared, but the process becomes time-consuming and inefficient

Engineering Contradiction:
Improveefficiency of contact group creationVSAvoidtime required for manual organization
Core Design Contradiction:
ProductivityVSLoss of time

Solution Approach 1:

The system automatically identifies communication participants and extracts their contact information to create contact groups without requiring manual user input for each contact. The system serves itself by utilizing existing communication session data to populate contact groups, eliminating the time-consuming manual organization process while maintaining accurate and relevant contact information.

Inventive Principle:
Principle #25Self-service

2Productivity

If contact information is automatically extracted from communication sessions, then contact group creation becomes efficient, but the system complexity increases

Engineering Contradiction:
Improveautomation of contact group creationVSAvoidsystem complexity for automatic extraction
Core Design Contradiction:
ProductivityVSDevice complexity

Solution Approach 1:

The contact group creation system leverages the existing communication session infrastructure and participant identification mechanisms already present in the communication system. By reusing existing data structures and identification processes for multiple purposes (both communication coordination and contact information extraction), the system achieves automation without proportionally increasing complexity.

Inventive Principle:
Principle #6Universality (Multi-functionality)

3Adaptability or versatility

If contact groups are shared with multiple users, then collaboration is enhanced, but the management and synchronization of contact information becomes more difficult

Engineering Contradiction:
Improvecollaboration capabilityVSAvoidsynchronization complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system implements a feedback mechanism where contact information is continuously synchronized across all users sharing the contact group. When any user adds or modifies contact information, the system detects the change and automatically propagates updates to all other users in the group, ensuring consistency and eliminating manual synchronization efforts.

Inventive Principle:
Principle #23Feedback

Data Source

PatentUS11336701B2Creation and sharing of contacts groups between communication participants
Publication Date: 2022.05.17 AVAYA INC
  • US11336701B2 patent drawing
  • US11336701B2 patent drawing
  • US11336701B2 patent drawing

AI summary

The technology disclosed herein enables the creation of a contacts group from participants in a communication session along with the ability to share that created contacts group. In a particular embodiment, a method includes identifying participants participating in a communication session and receiving first user input from a first participant of the participants. The first user input identifies a first selection of the participants comprising at least one of the participants. The method further includes obtaining first contact information for the first selection of the participants and including the first contact information in a first contacts group. The method also includes providing the first contacts group to a selection of one or more users.