Contact Information Server for Voice Mail Retrieval
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Solution Overview
Problem
Conventional voice mail systems face challenges in efficiently retrieving and managing contact information left by callers, as it is often buried within voice messages, limited to audio format, and requires repetitive entry for multiple messages.
Innovation Solution
A system and method for registering and retrieving contact information associated with callers, involving a contact information server that stores originating addresses and contact details in a database, allowing easy retrieval and delivery to voice mail owners, enabling various formats beyond audio and eliminating the need for repetitive entry.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If contact information is embedded within voice mail messages, then the information is preserved with the message, but the information retrieval efficiency deteriorates and requires manual searching through arbitrary points in the message
Solution Approach 1:
The patent separates contact information from voice mail messages by storing them in different database fields. Contact information (name, phone number, email, etc.) is stored in dedicated contact information fields, while voice mail messages are stored separately. This segmentation allows independent access and retrieval of contact information without needing to search through the entire voice mail message.
Solution Approach 2:
The patent extracts contact information from the voice mail message context and stores it separately in the database. Instead of embedding contact details within the audio message where they are buried, the system pulls out this information and stores it in structured contact information fields that can be independently queried and retrieved.
2Quantity of substance
If contact information is stored only in audio format within voice messages, then the information is captured, but the versatility of information formats deteriorates and limits the type of contact data that can be effectively stored and retrieved
Solution Approach 1:
The patent changes the parameter of information format from solely audio to multiple formats including text, numerical data, and structured fields. Contact information is stored as text in database fields rather than being limited to audio recordings, enabling versatile storage of names, phone numbers, email addresses, and other contact details in machine-readable formats that can be easily processed and retrieved.
3Reliability
If callers must replicate contact information for each voice mail message, then the information is available for each message, but the operation complexity increases and the process becomes tedious and slow
Solution Approach 1:
The patent implements preliminary action by having callers enter contact information once during the initial voice mail setup process. This contact information is then stored in the database and automatically associated with the caller's voice mail messages. The system retrieves this pre-stored contact information automatically, eliminating the need for callers to repeatedly enter the same contact details for each message.
4Loss of information
If contact information is buried at arbitrary points within voice mail messages, then the information is preserved with the message, but the ease of operation deteriorates and makes retrieval difficult and inefficient
Solution Approach 1:
The patent segments contact information from voice mail messages and stores them in separate, structured database fields. Contact details are stored in dedicated contact information fields that are independently accessible, allowing users to retrieve contact information directly without needing to navigate through or search within the voice mail message content.
Data Source
AI summary
Methods, apparatus and computer-readable media for registering and retrieving contact information associated with a potential calling party. The registration method comprises receiving an originating address associated with the potential calling party, receiving contact information associated with the potential calling party and storing the originating address associated with the potential calling party in an originating address field of a record associated with the potential calling party and storing the contact information associated with the potential calling party in a contact information field of the record associated with the potential calling party. This increases the variety of contact information that can be left by the potential calling party, contributes to a greater efficiency with which the eventual called party may retrieve contact information associated with a voice mail message and also accelerates the process by which an actual calling party can leave contact information for the called party.