Contact List Reconciliation Using Validated Identifier Profiles
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Solution Overview
Problem
Existing speech processing systems struggle with reconciling and managing multiple communications identifiers for the same individual across different contact lists, leading to inefficiencies and privacy concerns when users attempt to communicate.
Innovation Solution
A system that integrates speech recognition and natural language understanding to identify and consolidate multiple communications identifiers for a single individual, allowing users to block or set preferences at the profile level, ensuring seamless communication and privacy management across various modalities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If multiple communications identifiers for the same individual are managed separately across different contact lists, then each identifier can be tracked independently, but communication efficiency decreases and privacy management becomes complex
Solution Approach 1:
The system merges multiple contact lists from different sources into a unified contact list, consolidating duplicate entries for the same individual. This integration allows the system to manage multiple communications identifiers (phone numbers, email addresses, etc.) for a single contact centrally, improving communication efficiency while reducing management complexity.
Solution Approach 2:
The unified contact list serves multiple functions simultaneously: it stores and manages multiple identifiers for each contact, enables comprehensive blocking options, supports privacy management, and facilitates seamless communication across different modalities. This multi-functionality resolves the contradiction by making a single system handle what previously required multiple separate management approaches.
2Object-affected harmful factors
If users block communications at the identifier level, then specific unwanted contacts can be prevented, but privacy is compromised by exposing which identifiers are being blocked
Solution Approach 1:
The system introduces a unified contact list as an intermediary layer between the user and multiple communications identifiers. When blocking is applied at the contact level rather than the identifier level, the system mediates by translating the block into appropriate actions across all identifiers associated with that contact. This protects user privacy by not exposing which specific identifiers are blocked, while still effectively preventing unwanted communications.
3Measurement precision
If speech processing systems maintain detailed contact information for accurate identification, then communication accuracy improves, but data privacy risks increase
Solution Approach 1:
The system segments contact information into essential identification elements (name, primary identifier) and optional detailed elements (multiple phone numbers, email addresses, etc.). By structuring the unified contact list to prioritize minimal necessary information for identification while organizing additional identifiers as supplementary data, the system maintains accurate contact identification while reducing privacy security risks through controlled information exposure.
Data Source
AI summary
Techniques for using validated communications identifiers of a user's communications profile to resolve entries in another user's contact list are described. When a user imports a contact list, the contact list may include multiple entities related to the same person. The system may identify one of the entries in the contact list that corresponds to a validated communications identifier stored in another user's communications profile. The system may identify other validated communications identifiers in the other user's communications profile and cross-reference them against the entries of the contact list. If the system determines the contact list includes entries for the different validated communications identifiers of the other user, the system may consolidate the entries into a single entry associated with the other user.