Consumer Contact Number Validation via Disconnect Date Comparison
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing communication systems face challenges in efficiently contacting consumers using text-capable numbers, as they often rely on landline numbers that are not capable of receiving text messages, and there is a need to determine the validity of text-capable contact numbers for effective communication.
Innovation Solution
A computing device receives an indication to notify a consumer and identifies a text-capable contact number, determining its validity by comparing the disconnect date with the notification date, and soliciting a substitute text-capable number if necessary, ensuring that communications are sent via a valid and capable contact method.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the system uses landline numbers for consumer contact, then call coverage is achieved, but text message capability is lost
Solution Approach 1:
The system changes the parameter of contact number type from landline to wireless/text-capable numbers. By identifying consumers with wireless numbers and verifying their text capability through disconnect date comparisons, the system transitions from voice-only contact to text-capable contact, enabling SMS notifications while maintaining contact effectiveness.
2Productivity
If the system collects and verifies text-capable contact numbers, then communication efficiency is improved, but system complexity increases
Solution Approach 1:
The system performs preliminary actions by collecting text-capable contact numbers and verifying their validity in advance of actual communication needs. By comparing disconnect dates and confirming text capability before sending notifications, the system prepares valid contact information beforehand, ensuring efficient communication when needed without dealing with invalid numbers.
Solution Approach 2:
The system implements feedback mechanisms by continuously verifying the validity of collected contact numbers through disconnect date comparisons and text capability confirmations. This feedback loop ensures that only currently valid, text-capable numbers are used for communication, maintaining high productivity while managing complexity through systematic validation.
3Quantity of substance
If the system sends notifications to disconnected numbers, then notification volume is maintained, but delivery failure rate increases
Solution Approach 1:
The system performs preliminary verification of contact number validity by comparing disconnect dates before sending notifications. By identifying and excluding disconnected numbers from the notification list, the system maintains high notification volume while ensuring that only valid, active numbers receive notifications, thereby preventing delivery failures.
Solution Approach 2:
The system converts the potential harm of sending notifications to disconnected numbers into a benefit by using disconnect date information as a filtering mechanism. Instead of blindly sending to all numbers in the database, the system leverages disconnect date data to identify and exclude invalid numbers, transforming what could be a source of delivery failures into a quality control mechanism that improves overall delivery reliability.
Data Source
AI summary
Methods, systems, and devices for consumer contact are described. In some aspects, an example method may include receiving an indication to notify a consumer and identifying a text-capable contact number associated with the consumer. The example method may also include determining a disconnect date at which the text-capable contact number was disconnected and comparing the disconnect date with a notification date associated with receiving the indication to notify the consumer. Additionally, the example method may include determining whether to notify the consumer via the text-capable contact number based on the comparison of the disconnect date with the notification date. In some aspects, the example method may include identifying whether a primary contact number for which to notify the consumer is a text-capable phone number. In other aspects, the example method may include soliciting the consumer to obtain a substitute contact number that can be used as a text-capable contact number.