Contact Relay System for Privacy-Preserving Communication
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Solution Overview
Problem
Existing contact systems are inconvenient for users when trying to maintain private contact information, as they often require uniform contact methods that may not be suitable for all situations, such as when the user is outside the organization or abroad, and do not effectively manage priority contact tools.
Innovation Solution
A contact relay system that manages ID and contact information privately, prioritizes contact tools based on user-defined conditions, and relays contacts using the selected tools, allowing for flexible communication methods such as email, SNS, and voice calls, while maintaining privacy and convenience.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If contact information is kept private to protect user privacy, then privacy protection is improved, but uniform contact methods are required which reduces convenience
Solution Approach 1:
The patent introduces a contact relay system that acts as an intermediary between the third party and the user. The system manages contact information privately while enabling flexible contact methods through multiple communication tools (email, SNS, voice calls). The relay system selects appropriate contact methods based on user-defined priorities without exposing private contact information, thus resolving the contradiction between privacy protection and contact convenience.
2Adaptability or versatility
If multiple contact tools are managed with different priorities, then contact flexibility is improved, but system complexity increases
Solution Approach 1:
The patent implements preliminary action by having users pre-define priorities for different contact tools in advance. The contact relay system stores these priority settings and automatically selects the appropriate contact method based on the predefined preferences. This eliminates the need for complex real-time decision-making processes, maintaining system simplicity while achieving high contact flexibility.
3Device complexity
If uniform contact methods are used, then system simplicity is maintained, but adaptability to different situations deteriorates
Solution Approach 1:
The patent applies dynamics by enabling the contact relay system to dynamically select contact methods based on user-defined priorities and situational context. While the system structure remains simple, it adapts to different situations by choosing from multiple contact tools (email, SNS, voice calls) according to the prioritized preferences, thus achieving situation adaptability without increasing system complexity.
Data Source
AI summary
A contact system includes an ID information management section that discloses and manages ID information for specifying a user to a third party; a contact information management section that gives priorities to respective pieces of contact information of the user of a plurality of contact tools, and manages the respective pieces of contact information in a private manner to the third party; a reception section that receives a contact request designating the ID information as a contact destination from the third party; a selection section that selects contact information to be used, from the respective pieces of contact information of the user according to the received ID information, based on the priorities; and a contact relay section that relays contact by the corresponding contact tool, by using the selected contact information.