Web Conference Contact Routing for Privacy
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Solution Overview
Problem
In web conferencing, there is a risk of private contacts being inadvertently shared with all participants when attempting to contact a designated screen sharer, as existing methods for private messaging are often overlooked, underutilized, or impractical, and users are not aware of suitable devices for routing contacts to prevent this issue.
Innovation Solution
A method for web conference contact routing that identifies candidate devices based on selection criteria such as proximity, usage, and user preferences to reroute contacts from a participant device to a suitable candidate device, preventing the contact from being displayed on the shared screen.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If contact is routed to the screen sharer's display during web conference, then the screen sharer can receive contact, but the contact may be inadvertently shared with all participants
Solution Approach 1:
The system introduces an intermediary routing mechanism that intercepts contact intended for the screen sharer and redirects it to alternative devices (such as a second display or mobile device) instead of allowing direct delivery to the shared display. This mediator prevents the privacy leak while ensuring the contact still reaches the screen sharer through a secure channel.
Solution Approach 2:
The system segments the display functionality by identifying and separating the shared display from alternative display devices associated with the screen sharer. By dividing the contact routing path into multiple potential destinations, the system can selectively route contact away from the shared display to a private alternative device, thus preventing inadvertent sharing while maintaining delivery reliability.
2Reliability
If existing private messaging methods are used, then contact can be sent privately, but these methods are often overlooked, underutilized, or impractical
Solution Approach 1:
The system implements automatic detection and routing of contact during screen sharing sessions without requiring user intervention to select private messaging methods. The system autonomously identifies when screen sharing is active and automatically routes contact through appropriate private channels, making the private messaging capability self-activating and always available without user awareness or manual configuration.
Solution Approach 2:
The system performs preliminary identification of alternative devices and routing paths before contact is attempted during screen sharing. By pre-configuring and monitoring available private communication channels, the system ensures that when contact needs to be delivered privately, the appropriate method is already prepared and immediately applicable, eliminating the need for users to search for or select from multiple messaging options.
3Reliability
If contact is routed to alternative devices, then privacy is enhanced, but users must be aware of suitable devices for routing
Solution Approach 1:
The system automatically manages the complexity of device routing by autonomously identifying, monitoring, and selecting appropriate alternative devices for contact delivery. Users do not need to manually configure or be aware of the routing system's operations - the system self-manages the entire process of detecting screen sharing status, identifying available alternative devices, and routing contact appropriately, thereby hiding the complexity from users while maintaining privacy.
Data Source
AI summary
Aspects of the present disclosure relate to web conference contact routing. An indication of a first participant device of a web conference attempting to contact a second participant device of the web conference can be received, where the second participant device is designated as a screen sharer within the web conference during a time of the contact and where the contact is configured to be received on a display shared in the web conference. Two or more candidate devices for routing the contact from the first participant device to can be identified. A candidate device of the two or more candidate devices for routing the contact from the first participant device to can be selected using a set of selection criteria. Contact from the first participant device can be routed to the selected candidate device instead of the display of the second participant device shared in the web conference.