Contact Tracing Database Service for Privacy-Compliant Scaling

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Solution Overview

Problem

Contact tracing presents a challenge for organizations due to privacy regulations and the need for secure handling of sensitive health information, while also requiring scalable and efficient tracing capabilities, especially in decentralized public health responses.

Innovation Solution

A contact tracing service is provided as a scalable on-demand solution that allows organizations to securely collect, store, and utilize public health information, guiding non-experts in tracing physical connections between individuals, adhering to legal data collection limits and facilitating contact tracing operations.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If contact tracing is implemented to trace physical connections between individuals, then public health response effectiveness is improved, but privacy protection and data security requirements increase system complexity

Engineering Contradiction:
Improvecontact tracing efficiencyVSAvoidsystem complexity
Core Design Contradiction:
ProductivityVSDevice complexity

Solution Approach 1:

The patent introduces a database system as an intermediary between contact tracers and sensitive health information. The database securely stores, manages, and provides access to contact data, acting as a mediator that enables efficient contact tracing while maintaining privacy protections and reducing the complexity burden on individual tracers and organizations.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Speed

If decentralized contact tracing is enabled for rapid public health response, then response speed is improved, but coordination and data management difficulty increase

Engineering Contradiction:
Improveresponse speedVSAvoidcoordination complexity
Core Design Contradiction:
SpeedVSDevice complexity

Solution Approach 1:

The database system is designed as a universal platform that can be accessed by multiple organizations and contact tracers simultaneously. It provides standardized data collection, storage, and retrieval functions that work across different jurisdictions and organizations, enabling coordinated decentralized contact tracing without requiring each entity to build separate systems.

Inventive Principle:
Principle #6Universality (Multi-functionality)

3Ease of operation

If non-experts are guided in performing contact tracing, then accessibility and ease of operation are improved, but the need for guidance systems and protocols increases complexity

Engineering Contradiction:
Improveoperational accessibilityVSAvoidguidance system complexity
Core Design Contradiction:
Ease of operationVSDevice complexity

Solution Approach 1:

The database system provides self-service capabilities with standardized interfaces and automated functions that guide non-expert contact tracers through data collection and management tasks. The system handles complex queries, data validation, and retrieval operations automatically, allowing users to perform contact tracing effectively without requiring specialized public health expertise or complex procedural knowledge.

Inventive Principle:
Principle #25Self-service

Data Source

PatentUS12488903B2Contact tracing as a service using a database system
Publication Date: 2025.12.02 SALESFORCE INC
  • US12488903B2 patent drawing
  • US12488903B2 patent drawing
  • US12488903B2 patent drawing

AI summary

One or more enrollment messages may be received via a communication message. The enrollment messages may include identification information associated with a designated person, health status information indicating the presence or absence of one or more medical symptoms associated with the designated person, and contact information identifying one or more individuals with which the designated person has recently come into physical proximity. A visual representation of a contact tracing graph may be generated for presentation on a user interface.