Contactless Kiosk Interface via Event Processing Device
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Solution Overview
Problem
Users face challenges in minimizing contact with surfaces when interacting with self-service kiosks, such as ATMs, as conventional systems require physical contact with touchscreens or keypads, which raises hygiene concerns.
Innovation Solution
A contactless processing system that uses a user's event processing device, like a debit or credit card, to authenticate and select functions on a self-service kiosk, generating interactive user interfaces on both the kiosk and the device, allowing users to execute functions without direct contact.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users interact with self-service kiosks using conventional touchscreens or keypads, then functionality can be executed, but physical contact with surfaces is required which raises hygiene concerns
Solution Approach 1:
The patent introduces a mobile device as an intermediary between the user and the self-service kiosk. The mobile device displays a contactless interface that communicates with the kiosk system, allowing users to interact with the kiosk functionality without physically touching the kiosk surfaces. This mediator transfers the interaction from the contaminated kiosk surface to the user's personal device.
Solution Approach 2:
The patent replaces the mechanical contact-based interaction (touchscreen, keypad) with a contactless communication system. The mobile device uses wireless communication protocols to exchange data with the kiosk, substituting the need for physical mechanical contact with electromagnetic field-based data transmission.
2Object-affected harmful factors
If a contactless interface is implemented using a mobile device, then hygiene is improved by reducing contact, but the system complexity increases due to additional authentication and communication protocols
Solution Approach 1:
The patent leverages the mobile device's existing universal capabilities (display screen, wireless communication, authentication mechanisms) to implement the contactless interface. Rather than adding dedicated new hardware, the system utilizes the multi-functional nature of smartphones and tablets that users already possess, reducing the need for additional specialized components.
Solution Approach 2:
The system utilizes the mobile device's built-in authentication mechanisms (biometrics, PIN, passwords) that users already have configured for their personal security. This self-service approach allows the contactless kiosk system to leverage existing authentication infrastructure rather than requiring new authentication hardware or protocols to be implemented.
Data Source
AI summary
Systems for contactless authentication and event processing are provided. In some examples, functionality of a self-service kiosk may be requested. In response, a user may be authenticated and a first interactive user interface may be generated and displayed by the self-service kiosk. A second, different interactive user interface may be generated and transmitted for display by an event processing device. A user may select an option displayed by the event processing device. The user selection may be made via the second interactive user interface. The user selection may then cause the self-service kiosk to execute the selected function.