Contactless Kiosk Interaction via Mobile Image Capture
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Solution Overview
Problem
Users face challenges in minimizing contact with surfaces when interacting with self-service kiosks, such as ATMs, as conventional systems require physical contact with touchscreens or keypads, which raises hygiene concerns.
Innovation Solution
Implementing a contactless processing system where users authenticate and interact with self-service kiosks using their personal computing devices, capturing images of displayed interfaces and providing input to execute requested functionality without direct contact with the kiosk surfaces.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users interact with self-service kiosks using conventional touchscreens or keypads, then the functionality of the kiosk is accessed, but physical contact with surfaces is required which raises hygiene concerns
Solution Approach 1:
The patent introduces a mobile computing device as an intermediary between the user and the self-service kiosk. The mobile device captures images of the kiosk display and transmits user inputs contactlessly to the kiosk, eliminating direct physical contact with the kiosk surfaces while still enabling full interaction functionality
Solution Approach 2:
The system creates a visual copy of the kiosk's user interface by capturing images of the display. This copied interface is then displayed on the mobile device, allowing users to interact with a replica of the original interface without touching the actual kiosk surfaces
2Object-affected harmful factors
If contactless processing is implemented using personal computing devices, then hygiene is improved by eliminating surface contact, but the complexity of the system increases
Solution Approach 1:
The patent leverages the universal capabilities of modern mobile devices (camera, touchscreen, wireless communication) to perform multiple functions: capturing kiosk display images, displaying captured images, receiving user inputs, and transmitting commands. This existing multi-functionality reduces the need for additional specialized equipment, thereby limiting the increase in system complexity
3Ease of operation
If users capture images of the kiosk display and provide input through their personal devices, then physical contact with the kiosk is eliminated, but the interaction process becomes more complex
Solution Approach 1:
The mobile device utilizes its own built-in resources (camera, display, touchscreen interface) to perform the contactless interaction process. The device's existing self-service capabilities are repurposed for capturing images and transmitting inputs, eliminating the need for additional external equipment and simplifying the overall interaction complexity
Data Source
AI summary
Systems for contactless event processing are provided. In some examples, functionality of a self-service kiosk may be requested. In response, a user may be authenticated and a first interactive user interface may be generated and displayed by the self-service kiosk. A user may capture an image of the generated first interactive user interface displayed by the self-service kiosk using, for instance, an image capture device of a user computing device. The captured image may be displayed by a display of the user computing device and the user may provide user input to the user computing device selecting a displayed option. The user input may be processed and mapped to functionality associated with the self-service kiosk. Based on the mapping, one or more instructions or commands may be generated and transmitted to the self-service kiosk. The self-service kiosk may execute the instructions or commands to execute the requested functionality.