Communication Channel Content Delivery With Risk-Based Outreach
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Solution Overview
Problem
Managing and delivering content to multiple groups of subscribers is challenging due to the use of disparate platforms, which incur significant time and money, and subscriber contact options like e-mail messages are often ignored, leading to missed opportunities for time-sensitive content.
Innovation Solution
A centralized server system that allows creators to upload, organize, and deliver content, using machine learning models to analyze interaction data, generate risk scores, and employ an agentic tool to provide proactive outreach and improved care coordination.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple disparate platforms are used for content management and delivery, then content can be delivered to different subscriber groups, but the system complexity and operational costs increase significantly
Solution Approach 1:
The patent merges multiple content management and delivery functions into a single centralized server system. This server consolidates what would otherwise require separate platforms, allowing one system to perform the functions of multiple disparate platforms while reducing overall system complexity and operational costs.
Solution Approach 2:
The centralized server is designed with universal functionality to handle diverse content delivery requirements for multiple subscriber groups. It can manage different types of content, deliver through various communication channels, and serve different subscriber segments all through a single multi-functional platform.
2Ease of operation
If traditional e-mail messages are used to contact subscribers, then communication can be performed, but subscriber acknowledgment is low and time-sensitive content is missed
Solution Approach 1:
The system implements feedback mechanisms to track subscriber interactions with communicated content. By monitoring whether subscribers have accessed or acknowledged received content, the system can determine when follow-up actions are needed, thereby improving reliability of content delivery and ensuring time-sensitive information reaches its intended audience.
Solution Approach 2:
The system performs preliminary actions by proactively reaching out to subscribers when content is accessed or when follow-up is needed. Rather than waiting for subscriber acknowledgment, the system takes preliminary steps to ensure delivery of time-sensitive content through automated follow-up communications.
3Loss of information
If manual monitoring of content access is performed, then subscriber interactions can be tracked, but time and resources are wasted
Solution Approach 1:
The system implements self-service automation where the server automatically monitors content access, tracks subscriber interactions, and identifies when follow-up communications are needed. This automated self-monitoring eliminates the need for manual tracking while maintaining comprehensive interaction records, thereby recovering time and resources.
Solution Approach 2:
The patent replaces manual mechanical monitoring processes with automated electronic systems. The server automatically tracks content access and subscriber interactions through electronic logging and data processing, substituting human manual monitoring with automated computational processes that are faster and more efficient.
Data Source
AI summary
A method for managing and delivering content associated with a communication channel is disclosed. The method may comprise generating a summary of interaction data between a patient and a provider using a large language model (LLM). The method may provide the interaction data as input to a second machine-learning (ML) model to help generate a risk score of the interaction data. The method may receive, by an agentic tool, a prompt associated with the interaction data and, in response to receiving the prompt, generating an answer within a closed data space of the interaction data, the summary, and the risk score. The method may also generate and send, by a workflow process, an alert to one or more entities associated with the patient or determine at least one next clinical step to suggest to the provider or patient that enables proactive outreach to the patient.