Content Snippet Access Control for Overloaded Communication Feeds

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Solution Overview

Problem

Existing communication platforms face inefficiencies in data exchange due to overwhelming and time-consuming data feeds, particularly in channel-based systems, which can be addressed by integrating asynchronous snippets of content with permission-based access controls.

Innovation Solution

A communication platform that enables users to create, access, and consume snippets of content asynchronously, with permission-based access controls ensuring that only intended recipients can view or interact with the content, enhancing efficiency and productivity.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If a channel-based communication platform presents a data feed with all messages and actions, then users can access complete information, but the data consumption becomes overwhelming and time-consuming

Engineering Contradiction:
Improvecompleteness of informationVSAvoidtime to digest data
Core Design Contradiction:
Loss of informationVSLoss of time

Solution Approach 1:

The patent extracts and highlights only the most relevant information from the complete data feed, presenting key messages and actions separately from the full data stream. This allows users to quickly grasp essential information without being overwhelmed by the complete dataset, while still providing access to full details when needed.

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

The data feed is segmented into different levels of detail and importance. Critical information is presented prominently and separately, while less critical but still important information is organized in structured sections. This segmentation enables users to consume information at their own pace and depth requirement.

Inventive Principle:
Principle #1Segmentation

2Reliability

If permission-based access controls are implemented, then security and privacy are maintained, but system complexity increases

Engineering Contradiction:
Improvesecurity and privacyVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The system implements self-service permission management where users can control their own data sharing preferences and access levels through intuitive interface controls. This reduces the need for complex centralized permission management while maintaining security, as users themselves manage their own access permissions based on their needs.

Inventive Principle:
Principle #25Self-service

3Ease of operation

If asynchronous content consumption is enabled, then user convenience and productivity improve, but real-time collaboration capabilities may be reduced

Engineering Contradiction:
Improveuser convenienceVSAvoidreal-time collaboration efficiency
Core Design Contradiction:
Ease of operationVSProductivity

Solution Approach 1:

The system dynamically adapts between asynchronous and real-time modes based on user needs and context. Users can consume content asynchronously at their convenience, but the system also provides real-time notification and collaboration capabilities when immediate interaction is required, making the system flexible rather than static in its approach.

Inventive Principle:
Principle #15Dynamics

Data Source

PatentUS12542752B2Snippet(s) of content associated with a communication platform
Publication Date: 2026.02.03 SALESFORCE INC
  • US12542752B2 patent drawing
  • US12542752B2 patent drawing
  • US12542752B2 patent drawing

AI summary

Snippets of content associated with a communication platform are described. In an example, based at least in part on a determination, by the communication platform, that a user of the communication platform is permitted to access one or more snippets of content provided by one or more other users of the communication platform, causing one or more user interface elements associated with the one or more snippets of content to be presented via a user interface of a user computing device of the user. The communication platform can receive, from the user computing device, a request to view a snippet of content of the one or more snippets of content and can cause the snippet of content to be presented by the user computing device via the user interface associated with the communication platform.