Context Aggregation Server for Unified Client Communication View
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Solution Overview
Problem
Current data communications systems lack the ability to effectively aggregate and provide context information across disparate communication systems, making it difficult for users to manage and improve interactions with clients and professionals by lacking a unified view of previous interactions and relationships.
Innovation Solution
Implementing a data communications server with machine learning-based algorithms to aggregate context information from various data communications systems, including VoIP, email, and CRM services, to create a unified view of user-data communications, enabling proactive monitoring and predictive modeling for future interactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If data communications systems use multiple disparate communication systems (VoIP, email, CRM), then communication functionality is improved, but the ability to aggregate and provide unified context information deteriorates
Solution Approach 1:
The patent combines multiple disparate communication systems (VoIP, email, CRM) into a unified context aggregation system. The server consolidates context information from these separate systems into a single accessible location (virtual data room), allowing users to view aggregated context across all communication channels without losing information from any individual system.
Solution Approach 2:
The patent introduces a context aggregation server as an intermediary between disparate communication systems and users. This mediator retrieves context information from multiple sources, processes and aggregates it, then presents it in a unified view through the virtual data room, solving the information aggregation problem without requiring changes to the underlying communication systems.
2Adaptability or versatility
If users access communication information from multiple disparate systems, then communication options are improved, but ease of operation deteriorates due to lack of unified view
Solution Approach 1:
The virtual data room serves as a universal access point that provides functionality for viewing context information from multiple communication systems through a single interface. Users can access aggregated context from VoIP, email, and CRM systems without needing to separately log into or navigate each individual system, significantly improving ease of operation.
Solution Approach 2:
The patent merges multiple communication interfaces into a single unified view within the virtual data room. By consolidating context information from disparate systems into one location, users can manage interactions more easily without sacrificing the versatility of having multiple communication options available.
3Ease of operation
If the system aggregates context information from multiple sources, then user interaction management is improved, but device complexity increases
Solution Approach 1:
The context aggregation server acts as an intermediary that handles the complexity of aggregating information from multiple sources. Rather than requiring complex integration at the user endpoint, the server performs the aggregation work centrally, then presents simplified results to users through the virtual data room, improving ease of operation without exposing users to the underlying system complexity.
Solution Approach 2:
The system creates a virtual copy or representation of context information from multiple communication systems within the virtual data room. This copied aggregated view provides users with simplified access to interaction management capabilities without requiring them to directly interact with the complex underlying system architecture that collects and processes data from multiple sources.
4Loss of information
If the system provides comprehensive context aggregation, then information completeness is improved, but loss of time for data retrieval increases
Solution Approach 1:
The system performs preliminary actions by proactively monitoring and pre-aggregating context information from multiple communication systems before users need it. The context aggregation server continuously collects and consolidates data in the background, so when users access the virtual data room, the information is already prepared and immediately available, reducing retrieval time while maintaining completeness.
Solution Approach 2:
The patent implements continuous aggregation of context information from disparate communication systems. Rather than retrieving data on-demand from multiple sources (which would be time-consuming), the system continuously monitors and aggregates context in the background, ensuring that comprehensive information is always available for immediate retrieval by users through the virtual data room.
Data Source
AI summary
Certain aspects of the disclosure are directed to providing aggregated context information in a data communications network. According to a specific example, a data communications server can operate to provide user-data communications sessions each involving a client-specific endpoint device and another participating endpoint device, where the client-specific endpoint device is associated with a client-entity among a plurality of remotely-situated client entities. User-data communications between the client-specific endpoint device and the other participating endpoint device can be retrieved from a plurality of disparate interconnected data communications systems, where the data communications systems each provide at least one data communications service to the client entity on a subscription basis. Context information for each respective user-data communication between the client-specific endpoint device and the other participating endpoint device can be aggregated and displayed in a disparate-system data room, where the aggregated context information includes an indication of the context for each user-data communication.