Context-Aware Emergency GUI for Rapid Service Routing
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Solution Overview
Problem
Current emergency communication and response systems face challenges in providing timely and appropriate assistance due to difficulties in accurately determining user location, lack of integrated services for different emergency types, and limited communication capabilities.
Innovation Solution
A system and method that utilize a graphical user interface (GUI) component on a user communication device to establish instant communication with servers, which determine contextual information including user location, health state, and emergency type to generate customized GUI elements providing hyperlinks to relevant services such as healthcare, law enforcement, and emergency contacts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple separate emergency contact numbers are provided for different emergency services, then users can access various emergency services, but users experience delay and complexity in contacting the right service
Solution Approach 1:
The patent combines multiple emergency contact numbers and services into a single integrated emergency contact number. When users call this unified number, the system automatically routes them to the appropriate emergency service based on their needs, eliminating the need for users to know and dial different numbers for different services.
Solution Approach 2:
The emergency communication system is designed to handle multiple types of emergency services through a single interface. The system can identify and connect users to various emergency services including medical emergencies, security incidents, and other urgent situations, making the system universally applicable to different emergency types.
2Ease of operation
If emergency response systems rely on location information provided by callers, then agencies can be contacted, but response time is delayed when callers cannot convey accurate location
Solution Approach 1:
The system automatically retrieves and transmits location information without requiring user input. When a caller contacts the emergency number, the system automatically obtains the caller's location data from available sources and provides it to the appropriate emergency agency, eliminating the burden on callers to manually provide accurate location information.
Solution Approach 2:
The system pre-retrieves and stores location information before the emergency call is initiated. This preliminary acquisition of location data ensures that when the emergency call is made, the location information is already available and can be immediately transmitted to emergency services, eliminating any delay in location provision.
3Ease of operation
If traditional audio call communication is used with emergency services, then communication can be established, but communication functionality is limited and inefficient
Solution Approach 1:
The communication system dynamically adapts its functionality based on the emergency situation and user needs. It can switch between different communication modes including audio calls, text messaging, and data transmission, providing the most appropriate communication channel for each specific emergency scenario.
Solution Approach 2:
The emergency communication system incorporates multiple communication capabilities beyond traditional audio calls. It supports text messaging, data transmission, and automatic information exchange, making the communication system versatile and adaptable to various emergency situations where different communication methods may be more effective.
Data Source
AI summary
A method for customizing a service is disclosed. The method includes receiving communication from a user communication device responsive to activation of a graphical user interface (GUI) component. Further, the method includes determining, responsive to receiving the communication, by the one or more servers, contextual information based at least on date and time of activating the GUI component, information of a user associated with the user communication device, and a location of the user communication device. The method also includes generating at least one contextual GUI element based on the contextual information and communicating the at least one contextual GUI element to the user communication device.