Context-Based Communication Management for Identity Rerouting
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Solution Overview
Problem
Users face challenges in managing multiple identities for different communication purposes and relationships, leading to inefficiencies in interacting with contacts across various networks, as existing systems fail to effectively recommend communications and reroute calls based on user relationship information.
Innovation Solution
A context-based identity management service that creates a relationship graph of users, leveraging diverse data sources to group contacts into clusters and manage identities, providing recommendations for communication and rerouting calls based on updated status information and user-defined rules.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users manage multiple identities manually for different communication purposes, then communication control flexibility is improved, but time consumption and operational complexity increase
Solution Approach 1:
The system automatically performs identity selection and call rerouting based on pre-configured user rules and real-time status information, eliminating the need for users to manually manage multiple identities during communications. The system serves itself by making intelligent decisions based on the relationship graph and communication context.
Solution Approach 2:
Users pre-configure their communication rules, contact relationships, and identity preferences in advance. The system builds a relationship graph and stores communication rules beforehand, enabling automatic identity selection and call rerouting without requiring real-time user intervention when calls come in.
2Productivity
If the system monitors and analyzes communication patterns to provide recommendations, then communication efficiency is improved, but system complexity and data processing requirements increase
Solution Approach 1:
The system segments the communication management task into distinct modules: relationship graph construction from diverse data sources, status information monitoring, rule-based recommendation generation, and automatic call rerouting. This modular segmentation reduces overall system complexity while maintaining high communication efficiency.
3Reliability
If the system automatically reroutes calls based on user rules and status information, then call connectivity reliability is improved, but system operational complexity increases
Solution Approach 1:
The system introduces an intermediary call management service that sits between the incoming call and the user's devices. This intermediary automatically applies user-defined rules and status information to determine the appropriate routing, ensuring reliable call connectivity while keeping the complexity encapsulated within the intermediary layer rather than requiring complex user device configurations.
Data Source
AI summary
Methods and computer-readable media for providing a recommendation and for rerouting calls are disclosed. For example, a method detects updated status information regarding a contact of a user and determines whether the updated status information signifies an event of interest. When the updated information is determined to signify an event of interest, the method provides to a device of the user a recommendation that the user should communicate with the contact. The recommendation includes an indication of the event of interest.