Context-Based Communication Platform for Dynamic Employee Routing
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Solution Overview
Problem
Current communication technologies in the travel industry face challenges in efficiently communicating time-sensitive information to dynamically located and anonymous employees, due to the complexity of identifying correct contact information based on roles, locations, and work assignments.
Innovation Solution
A context-based communication platform, referred to as 'ConnectMe,' that allows users to initiate communication with other users based on context-based information such as employee roles, locations, and work assignments, without needing to know the recipient's contact information. The platform uses a message server module and push server to deliver messages to the appropriate users, reducing duplication of communication efforts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional communication methods are used to contact employees based on known contact information, then communication can be initiated, but it becomes complex and time-consuming to identify the correct recipient among dynamically located employees
Solution Approach 1:
The patent introduces a communication server as an intermediary that receives context information (location, role, work assignment) from the sender and automatically identifies the correct recipient by matching this context with employee data in the database. This mediator eliminates the need for the sender to manually search for contact information, directly resolving the contradiction between ease of operation and time loss.
Solution Approach 2:
The system performs preliminary actions by pre-storing employee context information (locations, roles, work assignments) in a database before communication is needed. When a communication request arrives, the system quickly retrieves and matches this pre-prepared data to identify the recipient, avoiding time-consuming real-time searches and improving operational efficiency.
2Reliability
If employees' contact information is constantly updated to reflect dynamic locations and assignments, then communication accuracy improves, but system complexity and maintenance burden increase
Solution Approach 1:
The patent segments employee information into distinct contextual categories: location data, role information, and work assignment details. Each segment is stored separately in the database and can be independently updated or queried. This segmentation allows the system to maintain high reliability by ensuring complete and accurate employee profiles while reducing complexity through modular data organization and independent update capabilities.
3Reliability
If a centralized system tracks all employee locations and assignments in real-time, then message delivery accuracy improves, but information security risks and system vulnerability increase
Solution Approach 1:
The patent extracts sensitive employee contact information and personal data from the communication process itself, storing it separately in a protected database that is not directly accessible during message transmission. The communication server only handles non-sensitive context information (location, role, assignment) for routing purposes, while the actual contact details remain secured in the database. This extraction separates the communication function from the sensitive data storage, improving message delivery accuracy while reducing information security risks.
Data Source
AI summary
A system and method of providing a context-based communication platform includes storing an executable application on a computer readable medium within each remote computer in a plurality of remote computers, wherein when the application is executed the application is associated with an individual user; receiving, at a server and from the application within each remote computer in the plurality of remote computers, user contact data and user context data for each individual user, wherein the user context data includes data regarding at least one of: a role of the individual user; the location of the individual user; and a work assignment of the individual user; storing, in a database that is in communication with the server, the user contact data and user context data for each individual user; receiving, at the server, a communication that includes user context data associated with an intended recipient, the identity of which is unknown, wherein the intended recipient is one of the individual users; and identifying, using the server and the database, the user contact data of the unknown intended recipient based on the user context data associated with the unknown intended recipient.