Context-Sensitive Caller ID via Server Mediator
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Solution Overview
Problem
Existing caller ID systems are limited in conveying context-sensitive information and do not effectively utilize modern voice communication systems, being tied to the calling terminal and lacking adaptability to advanced computerized and internet voice equipment.
Innovation Solution
A method involving a soft button on a client device that downloads an agent containing context information for a phone call, which adapts and transmits this information to the called destination, substituting caller ID data if necessary based on the equipment type, allowing for context-sensitive information to be displayed on the called terminal.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If traditional caller ID systems are used, then the calling terminal identity can be displayed, but context-sensitive information about the call cannot be conveyed
Solution Approach 1:
The patent introduces a server as an intermediary between the calling terminal and called terminal. The server receives context information from the calling terminal, processes it, and transmits it to the called terminal. This mediator approach allows context-sensitive information to be conveyed without requiring direct complex interactions between terminals, thus resolving the contradiction between information completeness and system complexity.
Solution Approach 2:
The patent segments the caller ID system into multiple components: the calling terminal, a server, and the called terminal. The context information transmission is separated from the basic call setup process. This segmentation allows the context information to be handled independently through the server, enabling rich information conveyance while keeping the overall system architecture manageable and modular.
2Adaptability or versatility
If caller ID information is transmitted, then the calling terminal identity is displayed, but the information is tied to the terminal and not variable to reflect call context
Solution Approach 1:
The patent makes the displayed information dynamic by introducing context parameters that can vary based on the call situation. The server receives context information (such as call purpose, priority, or subject) from the calling terminal and transmits this variable information to the called terminal. This dynamic approach allows the same terminal to display different information for different calls, achieving adaptability while preserving context sensitivity.
3Adaptability or versatility
If traditional telephone systems are used, then basic call functionality is maintained, but modern voice communication capabilities are not utilized
Solution Approach 1:
The patent creates a universal system that can work with both traditional telephones and modern voice communication devices. The server acts as a compatibility layer that handles context information transmission for various device types. This multi-functionality allows modern capabilities to be utilized while maintaining compatibility with traditional systems, and the context information addition is transparent to users, preserving ease of operation.
Data Source
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AI summary
A system and method for context sensitive calling is disclosed in which context associated with a call is pulled from a file or database and forwarded with the call. In some embodiments, the context is pulled using a context reference number, and the context may be dependant upon the type of called terminal equipment available.