Control Server Notification Trigger for Offline Device Management
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Solution Overview
Problem
Current systems lack the ability for a control server to proactively instruct a user to perform management control operations on a terminal device after a management control request message is sent, especially when the device is lost or offline, leading to delayed user intervention.
Innovation Solution
The control server triggers a notification message to be sent to a designated receiving device via a notification message sending server once a management control response is received from the terminal device, using addresses such as phone numbers, email addresses, or short message numbers to inform the user of the device's status and enable timely management control operations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If the control server waits for the management control request message to reach the terminal device before notifying the user, then the system maintains simple operation flow, but the user response time is delayed
Solution Approach 1:
The control server proactively sends a notification message to the user's receiving device as soon as the management control request is sent to the terminal device, without waiting for the terminal to respond or come online. This preliminary notification action allows the user to be informed immediately and prepare for the management control operation, significantly reducing the user response time while maintaining relatively simple system architecture.
2Reliability
If the control server proactively sends notification messages to inform users of device status, then the user can perform management operations in time, but the system complexity increases
Solution Approach 1:
The system introduces a receiving device as an intermediary component that receives notification messages from the control server and relays information to the user. This intermediary architecture allows the control server to proactively notify users of terminal device status and management control opportunities, improving the reliability of management operations by ensuring users are informed in a timely manner, while distributing system complexity across multiple components rather than concentrating it in the control server.
Data Source
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AI summary
Embodiments of the present invention provide a method and system for sending a notification message, a management control apparatus, and a terminal device. After a control server receives a management control response message returned by a terminal device, the control server triggers, according to a sending address of a notification message, a notification message sending server to send the notification message to a receiving device corresponding to the sending address of the notification message, so that a user can learn through the receiving device in time that it is possible to perform a management control operation on the terminal device.