Conversation Agent Intent Detection via Contextual Keyword Matching
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Solution Overview
Problem
Current conversation agents are not configured to provide a reliable and efficient solution for detecting intent from speech in conversational messaging environments, leading to incorrect responses and inefficient use of computing resources.
Innovation Solution
A system and method for a conversation agent that detects intent from a second speech within the context of the last response shown to a user, using keyword and/or utterance analysis based on the granularity level of the first response, which determines whether the response is annotated with intent or not.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If current audio signal processing technologies are used for intent detection, then the system can process speech signals, but the detection reliability is insufficient leading to incorrect responses
Solution Approach 1:
The speech processing system is segmented into distinct functional modules: audio signal reception module, intent detection module, and response generation module. The intent detection module is further divided into keyword matching submodule, utterance analysis submodule, and context interpretation submodule. This segmentation allows each module to specialize in specific tasks, improving detection reliability while managing system complexity through modular design.
Solution Approach 2:
An intermediary processing layer is introduced between audio signal reception and response generation. This intermediary module performs multiple analysis passes including keyword extraction, utterance normalization, and context matching before generating responses. This intermediate processing stage enhances detection reliability by thoroughly analyzing speech signals without requiring the entire system to be overly complex.
2Measurement precision
If comprehensive speech analysis is performed to improve intent detection accuracy, then detection precision improves, but computational resources and processing time increase
Solution Approach 1:
The system performs partial analysis by focusing on key discriminative features rather than comprehensive analysis of all speech signal characteristics. The intent detection module selectively extracts keywords and critical utterances that are most indicative of user intent, performing detailed analysis only on these partial elements. This approach achieves sufficient detection precision while significantly reducing computational resource consumption compared to full-signal analysis.
Solution Approach 2:
Different levels of analysis depth are applied to different portions of the speech signal based on their importance. Critical keywords and intent-bearing utterances receive deep analytical processing, while less significant portions receive minimal or no processing. This local quality approach optimizes the balance between detection precision and computational energy usage by concentrating resources where they provide the most value.
3Loss of energy
If the system performs keyword and utterance analysis for broad responses, then resource consumption is reduced, but intent detection accuracy may be insufficient for annotated responses
Solution Approach 1:
The analysis depth and methodology are dynamically adjusted based on the granularity level of the speech signal. The system automatically detects whether a speech input represents a broad response or an annotated response, and dynamically switches between lightweight keyword/utterance analysis for broad responses and more comprehensive intent analysis for annotated responses. This dynamic adaptation optimizes both energy efficiency and detection accuracy according to the specific characteristics of each input.
Solution Approach 2:
The system changes the parameter of analysis depth based on the detected granularity level of the speech signal. For broad responses with lower granularity, the system uses shallower analysis parameters (keyword and utterance level only). For annotated responses with higher granularity, the system increases analysis depth parameters to include full intent analysis. This parameter adaptation allows the system to match computational effort to the actual information content, reducing energy loss while maintaining appropriate detection accuracy.
Data Source
AI summary
A system for determining intent in a voice signal receives a first voice signal that indicates to perform a task. The system sends a first response that comprises a hyperlink associated with a particular webpage used to perform the task. The system receives a second voice signal that indicates whether to access the hyperlink. The system determines intent of the second voice signal by comparing keywords of the second voice signal with keywords of the first response. The system activates the hyperlink in response to determining that the keywords of the second voice signal correspond to the keywords of the first response.

