Conversation Screen Facility Map Integration
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Solution Overview
Problem
Current facility reservation systems require multiple procedures and are inconvenient for operators, especially when reserving facilities through a conversation screen, as they need to start a map application separately to confirm the facility's location before making a reservation.
Innovation Solution
An information processing apparatus and non-transitory computer readable medium that displays a facility display map with multiple display elements in a conversation screen, allowing operators to select and reserve facilities directly on the map, streamlining the reservation process by integrating map display and reservation processing within the conversation interface.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the operator reserves a facility only through the conversation screen, then the reservation processing is simplified, but the operator cannot visually confirm the facility location before reservation
Solution Approach 1:
The patent combines the map application and conversation screen into a single integrated interface. The map is displayed within the conversation screen area, allowing operators to both see facility locations and conduct reservation conversations simultaneously without switching applications. This merging resolves the contradiction by providing visual location confirmation while maintaining simplified reservation processing.
2Loss of information
If the operator starts a map application separately to confirm facility location, then the facility location can be visually confirmed, but many procedures are required
Solution Approach 1:
The map application is merged into the conversation screen, eliminating the need to switch between separate applications. The map display is integrated directly into the existing conversation interface, reducing the number of procedures from multiple application switches to a single unified interaction.
Solution Approach 2:
The conversation screen is given multi-functionality by incorporating map display capabilities. Instead of being solely for text-based conversation, it now serves dual purposes: displaying facility locations on a map and facilitating reservation conversations, thereby reducing procedural complexity.
3Loss of information
If the map is displayed in a separate application, then the facility location can be confirmed, but the operator must switch between applications
Solution Approach 1:
The map display is merged into the conversation screen, eliminating application switching. Both the map and conversation functions are available simultaneously in one interface, allowing operators to confirm facility locations and proceed with reservations without the time loss associated with switching between separate applications.
Data Source
AI summary
An information processing apparatus includes a control section that performs control to display a facility display map including plural display elements indicating plural facilities in a conversation screen displaying a conversation between a system and an operator, and a processing section that, in response to an operation by the operator to select one display element from among the plurality of display elements on the facility display map, performs processing for reserving a facility indicated by the one display element.