Conversation Topic Prediction for Communication Devices
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Solution Overview
Problem
Current communication systems fail to facilitate effective interaction between callers and recipients, particularly in urgent situations or when extended discussions are needed, as voicemail is a one-way communication that does not allow for real-time interaction or awareness of the caller's purpose.
Innovation Solution
A method that identifies proposed calls and determines probable topics of conversation by analyzing previous interactions, social media activity, and online content, displaying these topics to both caller and recipient before the call connects, allowing for informed decision-making about the nature of the conversation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If voicemail is used for missed calls, then the caller can leave a message, but the communication is one-way and does not allow for real-time interaction or awareness of the caller's purpose
Solution Approach 1:
The system performs preliminary analysis of the caller's communications (emails, texts, social media) before the call is answered to determine probable conversation topics. This advance preparation allows the recipient to know the call's purpose beforehand, eliminating the information loss problem while maintaining ease of operation through automated topic detection.
Solution Approach 2:
The patent introduces an intermediary system (server or communication device) that analyzes communications and determines probable topics of conversation. This intermediary processes the caller's information and presents it to the recipient, enabling two-way awareness without requiring direct real-time interaction during the setup phase.
2Productivity
If a call is not answered promptly, then the user can attend to other tasks, but the call purpose cannot be satisfied and follow-up calls are needed
Solution Approach 1:
The system determines probable topics of conversation in advance, before the call is answered. This allows the recipient to prepare and address the call purpose efficiently in a single interaction, eliminating the need for follow-up calls and reducing time loss while maintaining high productivity.
Solution Approach 2:
The system provides feedback to the recipient about the probable conversation topics based on analysis of the caller's recent communications. This feedback enables the recipient to prepare appropriate responses and satisfy the call purpose in the first interaction, improving communication efficiency and reducing follow-up calls.
3Adaptability or versatility
If the called party is unaware of the caller's purpose, then the call can be answered at any time, but the call purpose cannot be satisfied and only a plan for a second call is made
Solution Approach 1:
The system performs preliminary determination of probable conversation topics before the call is answered, providing the recipient with advance information about the call purpose. This maintains answering flexibility while eliminating information loss, as the recipient can decide when to answer based on their schedule while still knowing what the call is about.
Solution Approach 2:
An intermediary system analyzes the caller's communications and determines probable topics, then presents this information to the recipient. This intermediary provides call purpose awareness without restricting the recipient's flexibility in when to answer, as the information is provided in advance but the answering decision remains with the recipient.
Data Source
AI summary
A computer program product includes computer readable program code for identifying a proposed call between a caller using a first communication device and a recipient using a second communication device, computer readable program code for determining probable topics of conversation of the proposed call, and computer readable program code for displaying the probable topics of conversation on either the first communication device, the second communication device or both the first and second communication devices before the proposed call is connected.