Conversational Service Integration System for Offer Comparison
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Solution Overview
Problem
Conversational services require users to provide extensive information and answer redundant questions, leading to inefficiencies and privacy concerns, with difficulties in comparing offers from multiple services.
Innovation Solution
A service integration system that processes user requests, groups similar questions, aggregates them, and selects the most relevant conversational services based on user data and assessment data, allowing for efficient question-and-answer sessions and consolidated offers.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a user contacts multiple conversational services to obtain offers, then the user can compare offers from different services, but the user has to answer redundant questions from each service
Solution Approach 1:
The patent merges multiple conversational services into a single unified service that handles user requests. Instead of contacting multiple separate services, the user interacts with one integrated service that consolidates offer generation and comparison capabilities, thereby eliminating redundant questioning while maintaining versatile offer comparison.
Solution Approach 2:
The unified conversational service performs multiple functions simultaneously: it generates offers from multiple service providers, compares these offers, and presents them to the user. This multi-functional approach replaces the need for users to separately engage with multiple specialized services.
2Reliability
If a user provides extensive information to conversational services, then the services can provide accurate offers, but privacy issues and spam exposure increase
Solution Approach 1:
The unified conversational service acts as an intermediary between the user and multiple service providers. The user provides information once to this intermediary, which then distributes only the necessary information to relevant services for offer generation, thereby minimizing privacy exposure while maintaining offer accuracy.
Solution Approach 2:
The system segments information handling by dividing user data into specific portions needed for different offer types. Instead of exposing all user information to all services, the unified service selectively shares only relevant data segments with each provider, reducing overall privacy exposure.
3Adaptability or versatility
If multiple conversational services are contacted for offers, then the user can find the best offer, but it becomes difficult to compare offers from different services
Solution Approach 1:
The system merges multiple disparate offers from different service providers into a single unified presentation format. By consolidating offers with consistent structure and comparison criteria, the user can easily evaluate and compare different options without dealing with format variations or information gaps.
4Reliability
If conversational services ask multiple questions for clarification, then they can provide accurate offers, but the questioning becomes cumbersome and redundant
Solution Approach 1:
The unified conversational service merges the questioning processes of multiple providers into a single coordinated inquiry sequence. Questions are consolidated and de-duplicated, so the user answers each necessary question only once, while the system distributes relevant information to appropriate services for accurate offer generation.
Data Source
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AI summary
According to an embodiment, a service integration system (100) for handling questions from conversational services (130-132) is disclosed, the system (100) comprising a processing unit (101) configured to receive a request from a user (120), and to forward the request to the conversational services (130-132), and to receive in reply to the request respective replied questions from the conversational services (130-132), and to group the replied questions in groups, and to aggregate replied questions of a group into an aggregated question, and to forward the aggregated question to the user.