Bot response generation with dynamically-changing website or native application
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Solution Overview
Problem
Existing communication sessions on the web are limited to text-only exchanges and lack dynamic content updates based on message interactions.
Innovation Solution
A conversational website or native application interface that includes a communication area and a dynamic content area, where content in the dynamic area is updated in real-time based on messages exchanged during the session, using attributes of the messages to determine and display relevant content elements.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If text-only communication sessions are used, then system simplicity is maintained, but user engagement and information delivery are limited
Solution Approach 1:
The interface is divided into distinct functional areas: a communication area for message exchange and a dynamic content area for displaying relevant content. This segmentation allows the system to handle different types of information separately, enhancing user engagement without overwhelming system complexity
Solution Approach 2:
The communication session system is enhanced to serve multiple functions: it not only exchanges messages but also dynamically displays context-relevant content based on message attributes. This multi-functionality transforms a simple text exchange into an engaging interactive experience
2Loss of information
If dynamic content updates are added to communication sessions, then information delivery is enhanced, but processing requirements increase
Solution Approach 1:
Content elements are pre-associated with specific message attributes before the communication session begins. When a message is received, the system simply retrieves and displays the pre-associated content based on the message's attributes, avoiding the need for complex real-time analysis and reducing processing energy requirements
Solution Approach 2:
The system continuously monitors message attributes and provides feedback by dynamically updating the content area. This feedback mechanism ensures that relevant information is delivered to users in real-time based on the ongoing communication, enhancing information delivery without requiring excessive processing
3Adaptability or versatility
If real-time content updates based on message attributes are implemented, then user engagement increases, but system complexity increases
Solution Approach 1:
Different areas of the interface have specialized functions: the communication area handles message display while the dynamic content area handles context-relevant content. Each area is optimized for its specific purpose, allowing the system to provide engaging functionality without requiring complex integration across the entire interface
Data Source
AI summary
Systems and methods provide a conversational website or native application. The conversational website or native application includes an interface that enables a network device to exchange one or more messages with a bot or a terminal device (operated by a live agent) during a communication session. The interface may include a communication area (e.g., a portion of the screen) and a dynamic content area (e.g., another portion of the screen). The content of a message received from the network device may be used to select dynamic content to display in the dynamic content area. Dynamic updating of content displayed in the dynamic content area occurs continuously as messages are exchanged during the communication session.