Conversion Unit for Telecommunication Appointment Reminders
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Integrating external or internal event-processing entities, such as appointment calendars, into telecommunication systems is challenging due to technical capacity limitations and company network access restrictions on smartphones.
Innovation Solution
An independent or integrated conversion unit connects the scheduler or calendar application's API via a CTI connector to a CTI-capable telecommunication platform, enabling reminders to be signaled audibly or visually on various terminals, including smartphones, using protocols like SIP and CSTA, without requiring additional hardware.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If smartphones are restricted from accessing company networks due to security policies, then network security is improved, but the ability to receive appointment reminders outside the workplace deteriorates
Solution Approach 1:
The patent introduces a conversion unit as an intermediary component that bridges the event-processing entity and the telecommunication platform. This mediator translates events into telephony-compatible formats, allowing appointment reminders to be delivered through the company's telecommunication infrastructure rather than requiring direct smartphone access to company networks, thus maintaining security while enabling accessibility.
2Ease of operation
If standard smartphone integration is used for appointment reminders, then ease of use is improved, but compatibility with company network policies and existing telecommunication infrastructure deteriorates
Solution Approach 1:
The conversion unit is designed to work with multiple event-processing entities and telecommunication platforms simultaneously. It provides a universal interface that can handle different event formats and translate them into telephony-compatible signals, making the system adaptable to various company network policies and existing telecommunication infrastructures without requiring smartphone-specific integrations.
3Adaptability or versatility
If appointment reminder systems are integrated into the telecommunication platform, then system compatibility is improved, but device complexity increases
Solution Approach 1:
The patent extracts the conversion functionality into a separate, independent unit that can be deployed independently of the core telecommunication platform. This extraction allows the platform itself to remain relatively simple while the conversion unit handles the complexity of interfacing with various event-processing entities, effectively isolating complexity to a manageable, standalone component.
Data Source
AI summary
A computer implemented method can include sending additional information concerning an upcoming event to a conversion unit for generation of an appointment reminder for the upcoming event that is to be sent to one or more endpoints. A telecommunication platform can process the appointment reminder to send a visual and/or audible signal to a user via one or more endpoint devices so that the reminder can be processed and responded to via at least one of the endpoint devices.