Conveyance Request Matching for Real-Time Preference-Based Securing
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Solution Overview
Problem
Existing conveyance industry systems lack real-time capabilities for representatives and service providers to efficiently analyze and secure conveyance service requests based on individual preferences, leading to inefficiencies, missed opportunities, and suboptimal service provision.
Innovation Solution
An interactive network and method that allows continuous, real-time analysis and evaluation of conveyance service requests using a Representative Automated Platform (RAP) or Autonomous Vehicle Automated Platform (AVAP) to identify and secure preferred requests based on representative or AV preferences, optimizing decision-making and vehicle utilization.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Speed
If representatives manually evaluate conveyance service requests in real-time, then service responsiveness is improved, but decision accuracy and preference matching deteriorate due to information overload and time pressure
Solution Approach 1:
The patent introduces an automated platform as an intermediary between service requests and representatives. The platform receives requests, evaluates them against representative preferences using automated algorithms, and presents matched requests to representatives. This mediator handles the information processing burden, allowing representatives to make accurate decisions without being overwhelmed by raw data volume.
Solution Approach 2:
The patent replaces the manual mechanical evaluation process with an automated computational system. Instead of representatives manually analyzing request details and matching them to preferences under time pressure, the system uses automated algorithms to perform the evaluation and matching, substituting human cognitive processing with machine-based computation.
2Device complexity
If a single conveyance service request is presented to a representative at a time, then system simplicity is maintained, but productivity and service coverage deteriorate due to sequential processing limitations
Solution Approach 1:
The patent segments the request processing workflow into distinct phases: automated evaluation and filtering, preference matching, and representative presentation. Multiple requests are processed simultaneously through the automated evaluation phase, then segmented and presented to representatives in manageable batches or individually based on match quality. This segmentation allows parallel processing while maintaining manageable complexity at each stage.
Solution Approach 2:
The system performs preliminary evaluation, filtering, and preference matching of multiple requests before presenting them to representatives. This preliminary processing eliminates the need for representatives to manually evaluate all request details, as the system has already identified and ranked the most suitable matches based on representative preferences and current availability.
3Speed
If conveyance service requests are secured without real-time preference analysis, then processing speed is maintained, but service quality and representative satisfaction deteriorate due to suboptimal matching
Solution Approach 1:
The patent implements continuous automated evaluation and preference matching that operates throughout the request lifecycle. Instead of performing preference analysis only when representatives are available, the system continuously processes incoming requests, maintains updated preference profiles, and dynamically matches requests to representatives in real-time. This continuous operation ensures high-speed processing without sacrificing matching quality.
Solution Approach 2:
The system incorporates feedback mechanisms where representative decisions (acceptances, rejections, modifications) are fed back into the preference profile database. This feedback loop continuously refines the preference models, improving future matching accuracy while maintaining rapid processing speeds. The system learns from actual representative behavior to enhance service quality over time.
Data Source
AI summary
The inventive platform and method optimize efficiency of operation within the conveyance industry for goods and services by providing for the filtering, selection and securing of conveyance services in accordance with one or more of client and representative preferences in substantially real time. An efficiency preference may be employed to pool conveyance services for optimizing vehicle utilization.