Real-Time Conveyance Request Prioritization via Central Server Filtering
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Solution Overview
Problem
The conveyance industry faces inefficiencies in real-time service request management, with representatives lacking systems to analyze and secure preferred requests across multiple service providers and industry segments, leading to suboptimal service choices and increased operational challenges.
Innovation Solution
An interactive system and method that utilize a central server to filter and prioritize conveyance service requests based on representative or autonomous vehicle preferences and real-time geographical locations, enabling continuous analysis and securement of preferred requests during service operations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If a representative manually analyzes and evaluates conveyance service requests in real-time, then they can make informed decisions about preferred requests, but the time required for analysis and the complexity of the process increase significantly
Solution Approach 1:
The system performs preliminary filtering and prioritization of conveyance service requests before presenting them to the representative. The central server pre-processes incoming requests, applying preference criteria and organizing them in priority order, so the representative receives already-filtered results rather than having to analyze all raw requests manually.
Solution Approach 2:
The system enables automated self-service through the central server that automatically filters, prioritizes, and presents preferred conveyance service requests to the representative based on pre-configured preferences. The representative's preferences are stored and automatically applied to incoming requests, eliminating the need for manual re-evaluation of the same criteria.
2Adaptability or versatility
If a representative is provided with only one conveyance service request at a time, then the system simplicity is maintained, but the representative cannot compare options and secure preferred requests
Solution Approach 1:
The system segments the stream of conveyance service requests into prioritized groups based on representative preferences. Instead of presenting all requests uniformly or only one at a time, the central server divides requests into priority levels or ordered lists, allowing the representative to see multiple segmented options and select from the most preferred segments first.
Solution Approach 2:
The system dynamically adjusts the presentation of conveyance service requests based on real-time preferences and incoming request characteristics. The prioritization is not static but adapts continuously as new requests arrive and preferences are applied, providing the representative with dynamically updated preferred options without requiring complex manual configuration.
3Loss of information
If details of conveyance service requests are revealed only after securing them, then the system operation is simplified, but the representative cannot make informed decisions about request preferences
Solution Approach 1:
The system performs preliminary disclosure of key conveyance service request details before the representative makes a selection decision. The central server retrieves and presents essential information about preferred requests in advance, allowing the representative to evaluate options based on available data rather than discovering details only after acceptance.
Solution Approach 2:
The central server acts as an intermediary that retrieves, filters, and presents conveyance service request details to the representative before the selection is made. This intermediary layer handles the complexity of information gathering and presentation, providing the representative with curated information without requiring them to directly query multiple sources.
4Adaptability or versatility
If representatives work for multiple service providers simultaneously to gain choice, then request selection flexibility improves, but the laborious process of monitoring multiple providers increases time consumption
Solution Approach 1:
The central server provides a universal platform that aggregates conveyance service requests from multiple service providers into a single interface. Instead of requiring the representative to monitor multiple separate provider systems, the universal system consolidates requests from various providers and applies a unified preference-based prioritization, enabling multi-provider access through one system.
Solution Approach 2:
The system merges incoming conveyance service requests from multiple service providers into a single consolidated stream. The central server combines requests from different providers, applies preference criteria uniformly, and presents a unified prioritized list to the representative, eliminating the need to separately monitor and compare multiple provider systems.
Data Source
AI summary
The present invention recognizes that there is a long felt need for more efficient systems in the interactive conveyance industry for goods and services. A first aspect of the present invention generally relates to an interactive real time system in the conveyance and other industries. A second aspect of the present invention generally relates to a real time method of use of the interactive system of the present invention.