Copy Management Message Auditing With Context Snapshots

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Solution Overview

Problem

In traditional data protection environments, identifying the root cause of copy management job failures is challenging due to the external communication of email chains, which are difficult to access, leading to inefficiencies and increased failure rates.

Innovation Solution

A copy management system employs a machine-learning system to audit internal messages between administrators, learning relationships between message requests and job failures, and redirects requests to more suitable administrators to reduce failure rates by creating actionable messages with hyperlinks to context snapshots.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If email chains are used for external communication between administrators, then communication flexibility is improved, but accessibility and integration with the copy management system deteriorates

Engineering Contradiction:

Improvecommunication flexibilityVSAvoidemail accessibility

Core Design Contradiction:

Adaptability or versatilityVSLoss of information

Solution Approach 1:

The patent introduces an intermediary messaging system that bridges external email communication and the internal copy management system. The system captures email chains, stores them in a message store with associated metadata, and makes them accessible through the copy management interface, thereby maintaining communication flexibility while improving accessibility and integration.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Reliability

If backup administrators manually monitor copy management jobs, then job failure detection is improved, but time consumption and operational efficiency deteriorates

Engineering Contradiction:

Improvejob failure detectionVSAvoidmonitoring time consumption

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The patent implements automated feedback mechanisms where the copy management system automatically monitors job execution, captures contextual messages, and notifies appropriate administrators of failures. This eliminates manual monitoring while maintaining reliable failure detection through automated job status tracking and message capture.

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The system performs self-monitoring of copy management jobs, automatically detecting failures and capturing relevant contextual messages without requiring administrator intervention. The system serves itself by autonomously tracking job status and managing failure notification workflows.

Inventive Principle:

Principle #25Self-service

3Productivity

If copy management jobs are executed with multiple administrators, then task distribution is improved, but coordination complexity and failure rate increases

Engineering Contradiction:

Improvetask distributionVSAvoidcoordination complexity

Core Design Contradiction:

ProductivityVSDevice complexity

Solution Approach 1:

The patent introduces a message store and automated notification system as an intermediary that coordinates between multiple administrators. The system captures messages, associates them with specific jobs and administrators, and automatically routes notifications, thereby simplifying coordination complexity while maintaining productive task distribution.

Inventive Principle:

Principle #24Intermediary (Mediator)

4Adaptability or versatility

If contextual messages are stored externally in email chains, then message flexibility is improved, but system integration and auditability deteriorates

Engineering Contradiction:

Improvemessage flexibilityVSAvoidsystem integration

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent introduces a message store that acts as an intermediary, capturing email chain content and storing it within the copy management system with associated metadata. This maintains message flexibility by preserving the original communication while improving system integration and auditability through centralized storage and linkage to specific jobs.

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentUS12443505B2Auditing contextual messages between users in copy management systems

Publication Date: 2025.10.14 DELL PROD LP

AI summary

System audits messages, communicated internally in copy management system, about copy management jobs, and learns about relationships between message requests for user actions on copy management jobs and subsequent failures of copy management jobs. System creates snapshot of copy management content displayed by user interface and selected by user as context for user's message, and creates message's link to snapshot. System stores user entries that identify message's intended recipient(s), time of availability, and text. If message requests user action on copy management job, and relationship between unanswered requests for user to perform action on copy management job and subsequent failures of copy management job satisfies relationship threshold, then machine learning system sends message via copy management system's internal communication channel to system-selected administrator, who selects message's hyperlink to snapshot. System responds by outputting context for message to system-selected administrator's user interface, which enables system-selected administrator to respond to message.