Core Conversation Extraction for Unread Chat Previews
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Solution Overview
Problem
Messenger services cause inefficiencies due to the need for employees to manually review and confirm numerous messages, especially in corporate settings, leading to time-consuming and cumbersome processes for identifying core conversations.
Innovation Solution
A method and apparatus for providing a core conversation preview that identifies and displays key messages without requiring users to enter each chat room, using criteria such as relevance to business, recent interactions, and user profiles to determine important conversations, and allows quick replies and one-to-one chats directly from the preview window.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If employees manually review all messages in each chat room one by one, then they can grasp all conversation contents, but it consumes a lot of time and requires numerous user manipulations
Solution Approach 1:
The patent extracts only the core conversations from the unread messages in a chat room and displays them in a preview window. This allows users to quickly grasp important information without reviewing every single message, thereby reducing time loss while maintaining essential information completeness.
Solution Approach 2:
Instead of requiring users to review all messages (excessive action), the system performs partial action by selectively displaying only core conversations that contain important information. This partial review approach significantly reduces the time required while still capturing essential business content.
2Loss of information
If employees enter and exit multiple chat rooms to confirm messages, then they can access all conversations, but the manipulation process becomes cumbersome and inefficient
Solution Approach 1:
The patent merges the functionality of viewing chat room lists with viewing conversation previews. By displaying core conversation previews directly in the chat room list interface, users can access conversation contents without needing to enter and exit multiple chat rooms, significantly improving operational ease.
Solution Approach 2:
The preview window serves multiple functions: it displays core conversations, allows quick replies, and provides navigation to full chat rooms. This multi-functional design eliminates the need for separate operations to view and respond to messages, streamlining the user experience.
3Loss of information
If the system displays all unread conversations in a chat room, then users can see complete message history, but the interface becomes complex and requires more screen navigation
Solution Approach 1:
The patent segments the unread messages into core conversations and other messages. Only core conversations are displayed in the preview window, while other messages remain accessible upon entering the chat room. This segmentation simplifies the interface by filtering out non-essential information while maintaining access to complete message history when needed.
Data Source
AI summary
A method for providing a core conversation preview of an unread conversation, the method being performed by at least one processor and includes: determining, in response to an input for a first chat room in a list of chat rooms, at least one core conversation of unread conversations included in the first chat room; and displaying a preview window comprising the at least one core conversation.