Corrective Maintenance System for Global Knowledge Sharing
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Solution Overview
Problem
Corrective maintenance for sophisticated manufacturing equipment is challenging due to complex hardware and software configurations, leading to time-consuming and costly procedures, with existing technologies failing to support efficient knowledge sharing and end-user decision-making.
Innovation Solution
A global knowledge sharing system that provides real-time remote support through a structured escalation path, utilizing a CM system that ranks fixable causes based on symptoms, configuration, and test factors, empowering end-users to share troubleshooting solutions and validate solutions globally, thereby reducing rediscovery costs and equipment repair costs.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If corrective maintenance procedures are performed on sophisticated manufacturing equipment, then equipment faults are corrected, but the procedure becomes time-consuming and costly due to complex hardware and software configurations
Solution Approach 1:
The system performs preliminary actions by proactively collecting and storing maintenance knowledge, fault data, and equipment configuration information in a centralized knowledge base before maintenance is needed. This pre-prepared information enables rapid diagnosis and repair, reducing the time required during actual maintenance events while improving reliability through access to comprehensive maintenance data.
Solution Approach 2:
The patent introduces an intermediary maintenance management system that mediates between the complex equipment and maintenance personnel. This system provides a standardized interface and automated assistance, reducing the time burden on technicians while ensuring accurate fault correction through guided procedures and access to expert knowledge.
2Reliability
If corrective maintenance procedures are performed on sophisticated manufacturing equipment, then equipment faults are corrected, but the procedure becomes costly due to numerous hardware and software configurations
Solution Approach 1:
The maintenance management system implements universality by creating a multi-functional platform that handles diverse equipment types, fault conditions, and maintenance tasks through a single integrated system. This universal approach simplifies the complexity of maintaining various hardware and software configurations by providing standardized procedures and centralized knowledge management applicable across different equipment scenarios.
Solution Approach 2:
The system applies parameter changes by dynamically adjusting maintenance procedures based on equipment-specific parameters, fault types, and historical data. This allows the system to adapt standardized maintenance approaches to specific equipment configurations, reducing the perceived complexity while maintaining the necessary detail for accurate fault correction.
3Adaptability or versatility
If manufacturing equipment is modified and upgraded by the user, then equipment capabilities are enhanced, but corrective maintenance becomes more complicated
Solution Approach 1:
The maintenance management system implements feedback mechanisms that automatically capture information about equipment modifications and upgrades performed by users. This feedback loop ensures the knowledge base remains synchronized with current equipment configurations, allowing the system to provide accurate maintenance guidance even as equipment evolves, thereby managing complexity while preserving adaptability.
Solution Approach 2:
The system embraces dynamics by continuously updating and adapting the maintenance knowledge base as equipment is modified and upgraded. This dynamic approach allows the system to evolve alongside the equipment, maintaining relevance and accuracy of maintenance procedures despite changing equipment configurations, thus managing complexity while supporting user adaptability.
Data Source
AI summary
Described herein are methods and systems for providing corrective maintenance using global knowledge sharing. A method to provide corrective maintenance with a CM system includes performing a query to generate a ranking of fixable causes based on factors (e.g., symptoms, configuration, test). The ranking may be determined based on a fixable cause percent match with the factors. The ranking of fixable causes may be associated with one or more solutions for each fixable cause. The ranking can be updated based on performing tests or solutions.