Communication Session Management via Correlative Contact Scoring
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Solution Overview
Problem
Current communication technologies are inefficient when a target user is unreachable, leading to anxiety and delays, especially in emergency situations, as they require users to resort to slow and non-efficient methods to reconnect.
Innovation Solution
A processor-implemented method and system that determines correlative contacts between a source user and a target user based on proximity parameters, scores them, and initiates communication through preferred channels, providing alternative means to reach the target user.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If traditional communication methods are used when target user is unreachable, then system simplicity is maintained, but communication efficiency and user satisfaction deteriorate due to anxiety and delays
Solution Approach 1:
The system introduces correlative contacts as intermediary entities that can relay information to the target user. When direct communication fails, the source user communicates through these intermediaries who are scored based on their proximity and reliability, effectively mediating the communication process without requiring complex user-side devices
Solution Approach 2:
The patent replaces manual exploration of alternative communication methods with an automated scoring and selection system. The processor automatically determines correlative contacts, scores them based on proximity parameters, and presents ordered lists, substituting the mechanical process of manual contact searching with an intelligent automated system
2Reliability
If multiple alternative communication methods are explored manually, then communication reliability improves, but time consumption and user anxiety increase
Solution Approach 1:
The system pre-determines and scores multiple correlative contacts before communication is actually needed. By having the processor evaluate proximity parameters and create an ordered list of potential intermediaries in advance, the system prepares multiple fallback options that can be immediately deployed when direct communication fails, eliminating the time delay of searching for alternatives
Solution Approach 2:
The system implements feedback loops where communication attempts are monitored and, upon failure, automatically trigger the selection of the next highest-scoring correlative contact. This feedback mechanism ensures reliable communication by systematically trying alternative paths while providing real-time updates to the source user about the status and options
3Ease of operation
If correlative contacts with high proximity scores are selected, then communication effectiveness improves, but data processing complexity increases
Solution Approach 1:
The system evaluates multiple proximity parameters (geographic location, relationship strength, current availability, historical communication patterns) and transforms them into a single composite proximity score for each correlative contact. This parameter transformation approach allows the system to consider complex multi-dimensional data while presenting a simplified ordered list to the user, balancing effectiveness with operational simplicity
Data Source
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AI summary
This disclosure relates to system and method for managing an unsuccessful communication session between a source user and a target user. In one embodiment, the method comprises determining a plurality of correlative contacts between the source user and the target user from one or more communication platforms, and scoring the plurality of correlative contacts based on one or more proximity parameters among the source user, each of the plurality of correlative contacts, and the target user. The method further comprises generating an initial set of correlative contacts based on the scoring, presenting the initial set of correlative contacts along with a plurality of selectable communication recourses, initiating a communication with at least one of the initial set of correlative contacts upon selection of a corresponding communication recourse, and providing a plurality of selectable recourses to reach out to the target user based on the communication.