Counseling Center Module Integrating Chatbot and Knowledge Base
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Solution Overview
Problem
There is a need for efficient and manageable non-face-to-face counseling services for companies using mobile devices, as existing online platform services lack integration of advanced smart technology to facilitate quick and easy counseling interactions.
Innovation Solution
A method and apparatus for operating a counseling center server that interworks with an instant messaging service, utilizing a counseling center module, a chatbot, and a knowledge database to process search requests, create search results, and transmit them through a chat room, enabling efficient counseling services via interworking structures that include the counseling center module, chatbot, and knowledge database.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If online platform services provide chat functions for user interaction, then user communication capability is improved, but integration of advanced smart technology for efficient counseling is insufficient
Solution Approach 1:
The patent combines multiple counseling support components (chatbot, knowledge database, search medium) into an integrated counseling center module that works seamlessly with the instant messaging service. This merging approach enables advanced smart technology functionality while maintaining a unified system architecture that manages complexity through consolidation of related functions.
Solution Approach 2:
The counseling center module is designed to perform multiple functions including providing counseling services, managing search requests, interfacing with knowledge databases, and coordinating with chatbots. This multi-functional design allows a single module to handle diverse counseling tasks, improving service capability without proportionally increasing system complexity.
2Productivity
If a counseling center module is created to provide structured counseling services, then counseling efficiency is improved, but system structure complexity increases
Solution Approach 1:
The counseling center module is segmented into distinct functional components including a search request handler, a query transmitter to the search medium, and a result creator. This segmentation allows each component to perform its specific function efficiently while the overall module maintains organized internal structure that manages complexity through functional separation.
Solution Approach 2:
The counseling center module acts as an intermediary between the instant messaging service and the search medium (knowledge database/chatbot). It receives search requests from users, transmits queries to the search medium, and creates search results based on responses. This intermediary role streamlines communication between different system components, improving efficiency while managing structural complexity through a well-defined interface layer.
3Measurement precision
If search requests are processed through multiple mediums (knowledge database and chatbot), then counseling accuracy is improved, but processing time increases
Solution Approach 1:
The system is designed to process search requests through multiple search mediums (knowledge database and/or chatbot) to ensure comprehensive and accurate responses. By utilizing multiple sources of information and applying partial action (selectively engaging one or both mediums based on needs), the system achieves high counseling accuracy while managing processing time through efficient query distribution and result aggregation.
Data Source
AI summary
A method of operating a counseling center server interworking with an instant messaging service includes, in response to a request for opening a counseling center of a channel registered in the service, creating a counseling center module corresponding to the channel, receiving a search request based on a message transmitted to a chat room of the channel included in the counseling center module, transmitting a query corresponding to the search request to a search medium interworking with the counseling center module based on an interworking structure of the counseling center module, the search medium comprising at least one of a knowledge database and a chatbot, creating a search result corresponding to the search request based on a response to the query received from the search medium, and requesting an instant messaging server providing the service to transmit the search result through the chat room.