Communication Apparatus Sending Courtesy Messages via Interrupted Sessions
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Solution Overview
Problem
Users often unintentionally initiate phone calls or VoIP communications, leading to unnecessary disturbances and anxiety for the recipient, as existing solutions require active communication and may awaken the recipient, especially across different time zones, and manual courtesy messages are time-consuming and prone to being anticipated.
Innovation Solution
A communication apparatus and method that interrupt the initial communication session and send a courtesy message during a new session, using SMS or instant messaging, minimizing direct contact and allowing timely cancellation without disturbing the recipient.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If a courtesy message is sent during an active communication session, then the recipient is informed about the mistake, but the recipient is disturbed and may be awakened from sleep
Solution Approach 1:
The solution segments the communication process into two distinct phases: first interrupting the voice communication session, then establishing a separate messaging session. This separation allows the courtesy information to be delivered without requiring active voice communication, thereby avoiding disturbance to the recipient while still conveying the necessary information.
Solution Approach 2:
The patent introduces a messaging system as an intermediary between the calling and called parties. Instead of delivering the courtesy message during an active voice call, the system uses SMS or instant messaging as a mediator to convey the information in a less intrusive manner, resolving the contradiction between information delivery and recipient disturbance.
2Loss of information
If manual courtesy messages are sent, then the recipient is informed about the mistake, but the process is time-consuming and may be anticipated by the called party's answer
Solution Approach 1:
The system implements automatic detection and sending of courtesy messages without requiring manual user input. The communication apparatus automatically detects when a call is initiated and sends the courtesy message through the messaging system, eliminating the time-consuming manual writing and sending process while ensuring timely delivery before the called party can respond.
Solution Approach 2:
The courtesy message is sent automatically and immediately through the messaging system as a preliminary action, before the called party has a chance to answer or callback. This preliminary automated message delivery prevents the called party from being anticipating the courtesy message, resolving the time-related contradiction.
3Speed
If the communication is established quickly, then the call is set up efficiently, but it is very difficult for the user to stop the call before the called party receives a notification
Solution Approach 1:
The system dynamically adjusts the communication flow by allowing the calling party to interrupt or cancel the voice communication session at any point before the called party answers. The messaging component remains flexible and can still deliver the courtesy message even if the voice call is quickly terminated, maintaining ease of operation while preserving fast call establishment.
Data Source
AI summary
A communication apparatus and a method for sending a courtesy message to a recipient to whom a communication request has been sent by mistake are provided. The communication apparatus includes a processor configured for detecting a first interaction of the user with an interface adapted to start a first communication session towards the recipient, detecting a second interaction of the user with the interface for requesting the interruption of the first communication session, interrupting the first communication session, and determining, on the basis of the time of occurrence of the first interaction and the second interaction, whether a courtesy message should be transmitted to the recipient, and, should the transmission of the courtesy message be necessary, transmitting the courtesy message to the recipient in the course of a second communication session.