Crisis Response Activity Log for Task Visibility

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Solution Overview

Problem

Crisis response systems do not allow responders to efficiently recognize completed operations, leading to delays as they must search for information related to completed responses, hindering efficient crisis management.

Innovation Solution

A management device that logs and displays user activity, including task IDs and previous login statuses, enabling responders to view completed operations and unread tasks upon login, facilitating efficient crisis response by providing a clear overview of progress and changes since the last logout.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If the crisis response system records operation progress status as an activity log, then the responder can assess response-in-progress and unresponded operations, but the responder cannot recognize operations that have been completed in his/her absence and must dedicate time to search for information

Engineering Contradiction:

Improvevisibility of completed operationsVSAvoidtime to search for completed operation information

Core Design Contradiction:

Loss of informationVSLoss of time

Solution Approach 1:

The system performs preliminary action by automatically generating and storing activity logs that capture completed operations before the responder needs to take over. The logs are pre-processed and made available for immediate retrieval, eliminating the need for the responder to manually search through system records when assuming responsibility for crisis response operations.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system implements feedback by providing the responder with visible activity logs that immediately display completed operations, current status, and progress information. This feedback mechanism ensures the responder is informed about all relevant operations without having to actively search for information, creating a closed-loop information flow that maintains situational awareness.

Inventive Principle:

Principle #23Feedback

2Reliability

If the responder reviews all task information upon login, then complete information is available, but the responder cannot quickly identify completed operations and unread tasks, leading to operational delays

Engineering Contradiction:

Improvecompleteness of informationVSAvoidspeed of crisis response operation

Core Design Contradiction:

ReliabilityVSProductivity

Solution Approach 1:

The system applies segmentation by dividing task information into distinct categories within the activity log: completed operations, in-progress operations, and unread tasks. This segmentation allows the responder to quickly scan and identify relevant information without being overwhelmed by a monolithic display of all tasks, enabling rapid prioritization and decision-making while maintaining complete information availability.

Inventive Principle:

Principle #1Segmentation

Data Source

PatentUS11741563B2Management device, management method, and management program

Publication Date: 2023.08.29 NIPPON TELEGRAPH & TELEPHONE CORP

AI summary

A server (10) stores a task ID of information on a task that is viewed by a client terminal (20) and a screen shot when the client terminal (20) logs out from the server (10) as a user activity log of the client terminal (20). In addition, when the client terminal (20) logs into the server (10) once again, the server (10) refers to the user activity log of the client terminal (20) and displays a screen shot upon a previous logout. Furthermore, the server (10) refers to a task ID included in the user activity log of the client terminal (20) and displays unread tasks of the client terminal (20).