Cross-Channel Digital Form Templates for Structured Data Reuse

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Solution Overview

Problem

Existing systems face challenges in digitizing user forms across various channels, including proper display, onboarding unique templates, and inline editing, while also requiring expensive updates and lacking structured data storage for form data reuse.

Innovation Solution

A cross-channel digital form integration system that digitizes forms irrespective of the user channel, allowing for backend generation of new templates and workflows, supports document upload, and uses a template-based design with channel-specific UI controls, enabling expandability and structured data storage.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If forms are digitized across multiple channels with unique templates, then form functionality and channel-specific customization are improved, but system complexity and onboarding costs increase

Engineering Contradiction:
Improvechannel-specific form customizationVSAvoidsystem complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system segments form functionality into reusable components that can be independently managed and combined. Forms are broken down into modular elements that can be assembled across different channels without requiring complete template recreation, thereby reducing system complexity while maintaining channel-specific customization capabilities.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent implements a universal form framework that can adapt to multiple channels and purposes. A single set of core form components and data structures serves multiple channels (web, mobile, email, etc.), eliminating the need for separate template systems for each channel and reducing overall system complexity.

Inventive Principle:
Principle #6Universality (Multi-functionality)

2Adaptability or versatility

If each channel hosts its own form templates with unique formatting, then channel-specific display requirements are met, but update propagation and system maintenance become more difficult

Engineering Contradiction:
Improvechannel-specific display adaptationVSAvoidtemplate update propagation
Core Design Contradiction:
Adaptability or versatilityVSEase of repair

Solution Approach 1:

The system merges channel-specific display logic with universal form data structures. By combining centralized form definitions with channel-adaptive rendering capabilities, updates to form content propagate automatically across all channels while maintaining channel-specific formatting requirements, thus improving ease of maintenance.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

An intermediary layer is introduced between the core form data and channel-specific displays. This intermediary handles the translation and adaptation of form data to various channel requirements, allowing template updates to propagate seamlessly while preserving channel-specific display characteristics.

Inventive Principle:
Principle #24Intermediary (Mediator)

3Manufacturing precision

If forms require extensive manual setup and template creation for each channel, then form accuracy and channel optimization are improved, but productivity and onboarding time decrease

Engineering Contradiction:
Improveform accuracyVSAvoidform onboarding speed
Core Design Contradiction:
Manufacturing precisionVSProductivity

Solution Approach 1:

The system performs preliminary actions by pre-defining reusable form components, data structures, and validation rules that can be immediately applied across channels. This preliminary setup eliminates the need for manual template creation for each channel while maintaining form accuracy through pre-tested components.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The patent implements copying mechanisms that allow form templates and components to be replicated across channels with automatic adaptation. Instead of manually creating forms for each channel, the system copies and adapts core form structures, significantly increasing onboarding speed while preserving form accuracy through standardized components.

Inventive Principle:
Principle #26Copying

4Adaptability or versatility

If form data is stored in channel-specific formats, then channel data requirements are met, but data reuse and integration across channels become more difficult

Engineering Contradiction:
Improvechannel data format flexibilityVSAvoiddata storage structure
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

An intermediary data layer is introduced between channel-specific interfaces and core form data. This intermediary handles format conversion and data normalization, allowing each channel to use its preferred data format while maintaining a unified, reusable core data structure that simplifies cross-channel integration and reduces storage complexity.

Inventive Principle:
Principle #24Intermediary (Mediator)

Data Source

PatentUS12493398B2Cross channel digital data structures integration and controls
Publication Date: 2025.12.09 BANK OF AMERICA CORP
  • US12493398B2 patent drawing
  • US12493398B2 patent drawing
  • US12493398B2 patent drawing

AI summary

Embodiments of the invention are directed to a system, method, or computer program product for convenient, secure digital data archiving and utilization across multiple communication channels. The system and methods may also include an array of indications regarding what documents may be required to be uploaded by a user, how many documents to upload, and a confirmation of documents uploaded being the correct types following a user upload action. As such, the system may utilize JSON templates indicating a number of required documents, a correct confirmation message following document upload, and a mechanism for confirming that the documents being uploaded are the correct types of documents via an analysis of input fields of the uploaded documents.