Cross-Network Text Communication Control Through Recipient Action Feedback
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Solution Overview
Problem
Conventional systems for managing phone-based text communications lack fine-grained control for recipients, allowing limited opt-in/opt-out options and rely on originating entities to comply with user actions, leading to potential non-compliance and continued communication delivery.
Innovation Solution
A centralized text communication management system that enables recipients to take granular actions through customizable links, collects and analyzes recipient action data, and uses machine learning to enforce opt-in/opt-out decisions across entities, while providing an API for third parties to access and submit data.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If conventional systems allow limited opt-in/opt-out options and rely on originating entities to comply, then system complexity is reduced, but recipient control precision deteriorates and compliance reliability worsens
Solution Approach 1:
The patent introduces a text communication management system as an intermediary between originating entities and recipients. This mediator receives opt-in/opt-out actions from recipients, enforces them on originating entities, and provides fine-grained control over communication preferences. The intermediary resolves the contradiction by centralizing control mechanisms while maintaining simple user interfaces for recipients.
Solution Approach 2:
The system implements feedback loops where recipient actions (opt-in/opt-out) are collected, analyzed, and enforced back on originating entities. The management system monitors compliance and provides feedback to ensure originating entities adhere to recipient preferences. This feedback mechanism enables precise recipient control while automating enforcement to avoid increasing overall system complexity.
2Reliability
If the system enforces recipient actions across multiple networks and entities, then compliance reliability improves, but device complexity and implementation difficulty worsen
Solution Approach 1:
The text communication management system is designed as a universal platform that operates across multiple communication networks and serves various types of originating entities (businesses, organizations, individuals). It provides multi-functional capabilities including action collection, enforcement, monitoring, and analytics within a single system architecture. This universality enables broad compliance enforcement without requiring separate implementations for each network or entity type.
Solution Approach 2:
As a centralized intermediary, the management system serves as a single point of control that interfaces with multiple networks and entities through standardized protocols. This mediator role simplifies implementation by providing a unified enforcement mechanism that works across diverse networks without requiring complex point-to-point integrations between each entity and network combination.
3Loss of information
If the system collects and analyzes recipient action data from multiple sources, then data completeness improves, but loss of time for data processing increases
Solution Approach 1:
The system performs preliminary actions by collecting and storing recipient action data as it is generated, rather than waiting for comprehensive data aggregation. Actions are captured in real-time and made available for immediate analysis and enforcement. This preliminary data collection approach ensures completeness without requiring lengthy processing delays, as the system begins analyzing and enforcing actions as soon as they are received.
Solution Approach 2:
The management system operates continuously to collect, analyze, and enforce recipient actions without interruption. Data collection and processing occur in continuous streams rather than batch operations, maintaining uninterrupted flow of information between recipients, the management system, and originating entities. This continuous operation ensures data completeness while minimizing processing time delays.
Data Source
AI summary
A text communication management system is provided that receives, analyzes, and enforces recipient actions regarding phone-based text communications. The text communication management system can obtain recipient action data regarding a recipient's action with respect to a particular text communication, and enforce the recipient action with respect to future text communications. The management system can also or alternatively analyze the recipient action data in connection with recipient action data from multiple other recipients to generate a model for use in determining whether future phone-based text communications should be permitted, determining the likelihood that such communications will cause recipients to opt-out, and the like. Third parties, such as phone service carriers and text communication originating entities, may access the management system via an application programming interface (“API”) to submit data regarding recipient actions, initiate analysis of a potential text communication using the model, and the like.