Cross-Platform Message Mediator for Instant Messaging
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Solution Overview
Problem
Users face inconvenience when trying to communicate across different instant communication software platforms, as they need to install and adapt to unfamiliar software, leading to complicated registration processes and reduced flexibility in communication.
Innovation Solution
A cross-platform communication method and system that enables communication between devices on different service providing platforms through a server device, which receives user messages, identifies intent, and sends responses across platforms, allowing seamless interaction without requiring users to change their software or adapt to new interfaces.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users install multiple instant communication software to communicate with different users on different platforms, then communication coverage is improved, but device complexity and ease of operation deteriorate due to complicated registration and adaptation processes
Solution Approach 1:
The patent introduces a message forwarding device as an intermediary between users on different instant communication platforms. This mediator receives messages from one platform, processes them, and forwards them to the target user on another platform, enabling cross-platform communication without requiring users to install multiple communication software applications.
Solution Approach 2:
The message forwarding device provides universal communication functionality that works across multiple different instant communication platforms. Instead of requiring separate software for each platform, a single message forwarding solution handles communication across WeChat, QQ, and other platforms, reducing the need for multiple software installations.
2Adaptability or versatility
If users install multiple instant communication software to communicate with different users on different platforms, then communication coverage is improved, but ease of operation deteriorates due to re-adaptation to unfamiliar interfaces
Solution Approach 1:
The message forwarding device serves as an intermediary that handles the complexity of interfacing with multiple platforms. Users only need to interact with their familiar instant communication software interface, while the mediator handles the translation and forwarding to other platforms, eliminating the need for users to adapt to unfamiliar interfaces.
3Adaptability or versatility
If users install multiple instant communication software to communicate with different users on different platforms, then communication flexibility is improved, but loss of time increases due to complicated registration processes
Solution Approach 1:
The message forwarding device performs preliminary setup and configuration work in advance. Once configured, it automatically handles message routing between platforms, eliminating the need for users to repeatedly register and set up communication channels each time they want to communicate across platforms.
Solution Approach 2:
The mediator device centralizes the registration and configuration process, performing it once during setup. After this preliminary action, the system automatically manages cross-platform communication without requiring additional registration time from users for each communication instance.
Data Source
AI summary
A cross-platform communication method, a server device and an electronic device are provided. A user message from a first electronic device is received via a first service providing platform. A user intent of the user message and a keyword associated with at least one second electronic device are recognized. The contact information of the second electronic device is queried according to the keyword. A response message related to the user message is transmitted to the second electronic device via a second service providing platform according to the contact information and the user intent, such that the second electronic device performs a function according to the response message.